Go to main content
2/18
List of Figures
1-1 Request to resolve business process
2-1 Support applications integration
3-1 S/WM System Constants Revision form: General tab
3-2 S/WM System Constants Revision form: Case tab
3-3 Work With Case Required Fields form
3-4 Case Provider Group Status Revisions form
4-1 Provider Group Revisions form
4-2 Provider Group Employees form
4-3 Address Parent/Child Revisions form
4-4 Case Provider Group Routing Rules Sequence form
4-5 Case Provider Group Routing Rules Revisions form (1 of 2)
4-6 Case Provider Group Routing Rules Revisions form (2 of 2)
4-7 Case Type Revisions form
4-8 Case Priority Revisions form
6-1 Example of a linear and branch script
6-2 Add Answer Set form
6-3 Answer Set - Manage {Answer Set Name} form: Answer Set tab: Detail link
6-4 Answer Set - Manage {Answer Set Name} form: Answer Set tab: Translation link
6-5 Add Variable form
6-6 Add Token form
6-7 Add Rate Set form
6-8 Rate Set - Manage {Rate Set Name} form
6-9 Add Question form
6-10 Example of a simple branch script
6-11 Add Script form
6-12 Script - Manage {Script Name} form: Tree tab: Detail link
6-13 Script - Manage {Script Name} form: Tree tab: Detail link
6-14 Script - Manage {Script Name} form: Tree tab: Validation link
6-15 Script - Manage {Script Name} form: Script tab: Translation link
7-1 Add Solution form
7-2 Add Library form
8-1 Add Case form (1 of 2)
8-2 Add Case form: Detail tab (2 of 2)
8-3 Add Case form: Dates/Times tab
8-4 Add Case form: Additional Information tab
8-5 Solution search process to resolve cases
8-6 Manage Solutions for Case {number} form (1 of 2)
8-7 Manage Solutions for Case {number} form (2 of 2)
8-8 Basic Search
8-9
8-10 Task Revisions form
8-11 Case Revisions form: groupboxes in collapsed state (1 of 5)
8-12 Case Revisions form: Case, Customer, and Issue Description groupboxes in expanded state (2 of 5)
8-13 Case Revisions form: Attachments and Case Detail groupboxes in expanded state (3 of 5)
8-14 Case Revisions form: Product Information and Category Codes groupboxes in expanded state (4 of 5)
8-15 Case Revisions form: Additional Information groupbox in expanded state (5 of 5)
9-1 Skill-level escalation processing
10-1 Case Time Entry form
Scripting on this page enhances content navigation, but does not change the content in any way.