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JD Edwards EnterpriseOne Applications Service Management Implementation Guide
Release 9.1.x

E15144-05
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Index

A  B  C  D  E  F  G  H  I  J  L  M  N  O  P  Q  R  S  T  U  V  W 

A

AAIsAutomaticAccounting Instructions, 3.9.1
Account Revisions form, 3.9.3
activity rules setup, 6.4.2.3
Add Equipment program (P90CD920), 8.2
Address Book Master (F0101), 4.12.2
adjustment details, 9.6, 9.6.1
adjustment schedules
activating for cases, 9.7.9
activating for supplier recovery claims, 9.7.8
activating for warranty claims, 9.7.7
activating for work orders, 9.7.6
attaching schedules to contracts, work orders, and cases, 9.7
attaching to contracts, 9.7.5
attaching to customer records, 9.7.2
attaching to service provider records, 9.7.3
attaching to supplier records, 9.7.4
setting up, 9.5.1
advanced pricing
activating adjustment schedules for cases, 9.7.9
activating adjustment schedules for supplier recovery claims, 9.7.8
activating adjustment schedules for warranty claims, 9.7.7
activating adjustment schedules for work orders, 9.7.6
attaching adjustment schedules to contracts, 9.7.5
attaching adjustment schedules to contracts, work orders, and cases, 9.7
attaching adjustment schedules to customer records, 9.7.2
attaching adjustment schedules to service provider records, 9.7.3
attaching adjustment schedules to supplier records, 9.7.4
defining pricing hierarchy, 9.2.5
detail groups, 9.3
overview, 9.1
reviewing history and adjustments, 9.8
setting up adjustment schedules, 9.5.1
setting up preference hierarchies, 9.2.1
setting up price adjustment definitions, 9.4.1
amortization
generating workfiles for billed contracts, 5.5.2
reviewing contract billing, 5.4.1
reviewing records for contracts, 5.5.6
Amortization Workfile Generation program (R17321)
processing options, 5.5.5
usage, 5.5.2
approvals setup, 6.4.2.4
A/R Draft Collection program (R03B680)
processing options, 10.3.9
usage, 10.3.3
Assessor Default Entry program (P17113)
processing options, 3.10.4
usage, 3.10.1
assessor defaults and rules sequence, 3.10.1
Assessor Defaults Revisions form, 3.10.3
assessor rules sequenceassessordefaults and rules sequence, 3.10.1
Asset Master File (F1201), 4.12.2
Asset Master Information program (P1201), 4.10.1
Asset Master table (F1201), 4.8.2
Automatic Accounting Instructions
overview for contracts, 5.4.2
setting up, 3.9.1
setting up for warranty claims, 7.2.1.1
setting up for work orders, 6.4.1

B

base warranties
setting up defaults, 4.4.1
setting up rules sequence, 4.4.1
tables used for defaults, 4.4.1
understanding contracts, 4.9.1
billing
contracts, 5.4.1
overview, 2.2.3
work orders, 6.10.1
Billing Detail Workfile table (F4812), 5.4.4, 6.10.1.1
Billing Frequency Code Revisions form, 5.2.5
Billing/Amortization Control Inquiry form, 5.4.8
Billing/Amortization Control Inquiry program (P1794), 5.4.8
Billing/Amortization Control Master tables (F1794), 5.5.2
branch scripting, 2.2.2
Business Interface Integration Objects, 1.4

C

Cancel Contract form, 5.3.17
Cancel/Suspend Contract Line form, 5.3.19
common fields, 3.1, 5.1.1, 6.3
component and parent information, 4.10.1
constants
setting up for contracts, 5.2.3
setting up for equipment, 4.3.1
setting up for work orders, 6.4.2.1
setting up general, 3.2.1
contract coverage
entering, 5.2.9
overview, 5.2.1.2
Contract Detail form, 5.3.8
Contract Detail table (F1721), 4.8.2, 5.4.1
contract duration ranges
overview, 5.2.1.6
setting up, 5.2.15
Contract Duration Ranges form, 5.2.15
Contract Duration Ranges program (P1726), 5.2.15
contract line types, 5.2.1.1, 5.2.4
Contract Renewal Letters program (R1731)
processing options, 5.3.24
running, 5.3.22
contract renewals, mailmerge, 5.2.16
Contract Report program (R1734)
processing options, 5.7.3
usage, 5.7.2
Contract Revisions form, 5.3.7
Contract Revisions program (P1721)
detail, 5.3.7
header, 5.3.6
processing options, 5.3.11
contracts
amortizing billed revenue, 5.5.1
base warranties, 4.9.1
billing overview, 5.4.3
billing process, 5.4.1
canceling, 5.3.17
canceling and suspending detail lines, 5.3.19
creating prepayment transactions, 5.3.21
crediting detail lines, 5.3.20
generating amortization workfile, 5.5.2
generating renewal letters, 5.3.22
generating the workfile, 5.4.4
hierarchy for GL class codes, 5.4.2.1
hierarchy for responsible business unit, 5.4.2.2
management overview, 2.1.2
managing, 5.3.1
printing, 5.6.1
renewal letters, 5.2.1.7
reviewing amortization records, 5.5.6
reviewing billing information, 5.4.8
reviewing renewal letters, 5.3.23
reviewing the cancel report, 5.7.7
reviewing the contract report, 5.7.2
reviewing the renewal report, 5.7.4.3, 5.7.5
setting up, 5.2.1
setting up tax rates, 5.2.6
suspending, 5.3.18
tracking payments, 5.3.1.4
types of, 5.1.2
updating billing tables, 5.4.4
workfile generation overview, 5.4.4
cost routing
approving journal entries for work orders, 6.9.1.5
posting journal entries to the general ledger, 6.9.16
reviewing and approving journal entries for work orders, 6.9.15
cost type percentages
overview, 5.2.1.4
setting up for contracts, 5.2.12
Cost Type Percentages program (P1792), 5.2.12
Cost Type Percentages Revisions form, 5.2.12
Create Base Warranty Contract form, 4.9.3
Create Base Warranty Contracts program (P17212), 4.9.1
Create Equipment Master Extension Tables program (P17021)
processing options, 4.6.3
usage, 4.6.1
Credit Contract Line form, 5.3.20
CRM - Manage Equipment program (P90CD001)
processing options, 4.5.8
usage, 4.5.1
CRM - Manage Service Orders program (P90CD002)
processing options, 6.5.7
usage, 6.5.2
CRM - Manage Work Order Labor program (P90CD018)
processing options, 6.8.6
usage, 6.8.1
CRM - Manage Work Order Parts program (P90CD015)
processing options, 6.7.4
usage, 6.7.1
CRM Constants program (P90CA000), 3.2.1
Currency Exchange Rates table (F0015), 7.1.3.1
Customer Information Revisions form, 3.6.3
customer invoice processing, 6.10.1.1
Customer Reference Report program (R17022), 4.12.2, 4.12.7
customer self-service portal, 2.1.6
adding equipment, 8.2
overview, 8.1
viewing contracts, 8.5
viewing equipment, 8.3
viewing work orders, 8.4
customers
deleting, 3.6.3
setting up, 3.6.1

D

daylight savings rules, 5.2.8
detail groups, 9.3
Distribution AAIs program (P40950), 3.9.1
document type information, 3.12.1
Document Type Maintenance program (P40040), 3.12.1
Document Type Revisions form, 3.12.3
Downtime Analysis form, 4.11.4
duration rangescontract duration ranges, 5.2.15

E

ECO Parts List Detail (F3013), 4.8.2
Entitlement Dates program (P1791), 5.2.14
entitlement dates setup, 5.2.14
entitlement rules sequence, 5.3.1.3, 5.3.13, 5.3.14
Entitlement Rules Sequence form, 5.3.13
Entitlements Inquiry program (P1723), 5.3.15
Equipment Components program (P12011), 4.10.1
Equipment – Manageform, 4.5.5
equipment management
overview, 2.1.1, 4.1
terms and concepts, 4.1.1
equipment master
creating from fixed assets, 4.6.1
creating manually, 4.5.1
creating manually for CRM users, 4.5.5
creating manually for non-CRM users, 4.5.4
creating records from batch processes, 4.8.1
registering products, 4.7.1
reviewing status history, 4.11.1
revising parent and component information, 4.10.1
scheduling maintenance, 4.12.1
serialized and non-serialized items, 4.8.1.1
tables, 4.5.1
tracking mean time between failures, 4.11.1
update process, 4.8.1.5
updating, 4.8.1
updating records from ship confirm, 4.8.3
updating records from ship confirmship confirm, 4.8.2
Equipment Master Extension (F1217), 4.12.2
Equipment Master Extension table (F1217), 4.8.2
Equipment Master Global Update form, 4.8.8
Equipment Master Global Update program (P17022)
processing options, 4.8.9
usage, 4.8.3
Equipment Master Location History (F1731), 4.8.2
Equipment Master Parent/Child program (P12017)
processing options, 4.10.5
usage, 4.10.1
Equipment Master Revisions form, 4.5.4
Equipment Master Revisions program (P1702)
processing options, 4.5.7
usage, 4.5.1
Equipment Master Update program (R17024)
processing options, 4.8.7
running, 4.8.6
usage, 4.8.2
Equipment PM Schedule form, 4.12.5
Equipment PM Schedule program (P1207)
processing options, 4.12.6
usage, 4.12.1

F

F0015 table, 7.1.3.1
F0101 table, 4.12.2
F1201 table, 4.8.2, 4.12.2
F1212 table, 4.8.2
F1217 table, 4.8.2, 4.12.2
F1307 table, 4.8.2
F1721 table, 4.8.2, 5.4.1
F1731 table, 4.8.2
F1794 table, 5.5.2
F3013 table, 4.8.2
F3111 table, 6.10.1.1
F3112 table, 6.10.1.1
F31171 table, 6.10.1.1
F31172 table, 6.10.1.1
F4102 table, 4.8.2, 4.8.2
F4108 table, 4.8.2, 4.8.2
F4111 table, 4.8.2, 4.8.2
F4311 table, 4.8.2
F4801 table, 4.8.2, 6.10.1.1
F4812 table, 5.4.4, 6.10.1.1
F4817 table, 6.10.1.1
F4822 table, 6.10.1.1
F4823 table, 6.10.1.2
failure analysis, 2.1.7
family and modelproduct family and model combinations, 3.5.1

G

GL class codes
hierarchy for contracts, 5.4.2.1
hierarchy for work orders, 6.4.1.1

H

history setup, 6.4.2.2
Hours and Quantities Proof program (R31322), 6.9.1.7

I

IGSintelligent graphic solution, 2.2.7
implementation steps
global, 1.3.1
service management, 1.3.2
Integration, 1.4
integrations, 1.2
intelligent graphic solution, 2.2.7
inventory
assigning item branch/plant, 3.8.1.2
creating item master records, 3.8.1.1
issuing to work orders, 6.9.1.3
issuing to work orders from a single location, 6.9.7
issuing to work orders from multiple locations, 6.9.8
reviewing and approving journal entries for work orders, 6.9.10
reviewing journal entries for work orders, 6.9.1.4
setting up information, 3.8.1
Inventory Issue Revisions form, 6.9.7
invoice processing, 6.10.1.1
Invoice Summary Work File table (F4822), 6.10.1.1
Item Branch File (F4102), 4.8.2, 4.8.2
Item Ledger File (F4111), 4.8.2, 4.8.2

J

journal entries
approving inventory entries for work orders, 6.9.1.4
reviewing cost routing entries for work orders, 6.9.1.5

L

labor detailswork orders, assigning labor manually, 6.8.1
Line Type Constants Revisions form, 5.2.4
line types, 5.2.1.1
Lot Master (F4108), 4.8.2, 4.8.2

M

mailmerge
setting up documents for contract renewals, 5.2.16
workbench overview, 5.2.1.7
maintenance schedules for equipment, 4.12.1
minimum and maximum price adjustment, 9.4.1
Mobile Applications for Health and Safety, 6.1.3
Mobility, 6.1.3
model and familyproductfamily and model combinations, 3.5.1
Modify Adj. Controls form, 9.4.4
multicurrency transactions
supplier recovery claims, 7.1.3
warranty claims, 7.1.3

N

Next Number Revisions program (P0002), 3.4.1
next numbers, 3.4.1

O

overviews, 1.1
advanced pricing, 9.1
billing, 2.2.3
branch scripting, 2.2.2
contract management, 2.1.2
customer self-service portal, 2.1.6
equipment management, 2.1.1, 4.1
failure analysis, 2.1.7
hierarchy for GL class codes for work orders, 6.4.1.1
intelligent graphic solution, 2.2.7
managing supplier recovery claims, 7.3.1
prepayment processing, 10.1
preventive maintenance, 2.2.6
responsible business unit for work orders, 6.4.1.2
returned material authorization, 2.2.5
service management workbench, 6.5.2
solution advisor, 2.2.1
supplier recovery claims, 2.1.5, 7.1.2
vertex sales tax, 11.1
voucher processing, 2.2.4
warranty claims, 2.1.4, 7.1.2
work order billing and paying, 6.10.1
work order management, 2.1.3, 6.1
work order processing, 6.9.1
work orders, 6.5.1

P

P0002 program, 3.4.1
P0004A program, 3.3.1
P05WEBMM program, 5.3.23
P05WMMWB program, 5.2.16
P1201 program, 4.10.1
P12011 program, 4.10.1
P12017 program
processing options, 4.10.5
usage, 4.10.1
P1207 program
processing options, 4.12.6
usage, 4.12.1
P12212 program, 4.10.1
P1307 program
processing options, 4.11.5
usage, 4.11.1
P17001 program, 3.2.1, 4.3.1, 6.4.2.1
P1701 program
processing options, 4.5.6
usage, 4.5.1
P1702 program
processing options, 4.5.7
usage, 4.5.1
P17021 program
processing options, 4.6.3
usage, 4.6.1
P17022 program
processing options, 4.8.9
usage, 4.8.3
P1705 program, 4.7.1
P17051 program
processing options, 4.7.5
usage, 4.7.1
P17111 program, 4.4.1
P17113 program
processing options, 3.10.4
usage, 3.10.1
P1720 program, 5.3.12
P17201 program, 5.3.4, 5.3.5
P1721 program
detail, 5.3.7
header, 5.3.6
processing options, 5.3.11
P17212 program, 4.9.1
P1723 program, 5.3.15
P1724 program
processing options, 5.2.10
usage, 5.2.1.2
P1725 program, 5.2.11
P1726 program, 5.2.15
P1729 program, 5.2.13
P1771 program, 3.11.1
P17714 program
processing options, 6.6.5
usage, 6.6.1
P17715 program
processing options, 6.4.7
usage, 6.4.2.2
P17730 program
processing options, 6.7.5
usage, 6.7.1
P17732 program
processing options, 6.8.7
usage, 6.8.1
P1777 program
processing options, 7.2.5
usage, 7.2.1
P1779 program
processing options, 7.3.5
usage, 7.3.1
P1782 program, 3.6.1, 3.7
P1790 program, 3.5.1
P1791 program, 5.2.14
P1792 program, 5.2.12
P1794 program, 5.4.8
P31113 program
processing options, 6.9.9
usage, 6.9.1.3
P311221 program
processing options, 6.9.12
usage, 6.9.1.6
P40040 program, 3.12.1
P4008 program
processing options, 5.2.7
usage, 5.2.6
P4070 program, 9.5.1
P4071 program, 9.4.1
P40950 program, 3.9.1
P48201 program, 6.6.1
P90CA000 program, 3.2.1
P90CD001 program
processing options, 4.5.8
usage, 4.5.1
P90CD002 program
processing options, 6.5.7
usage, 6.5.2
P90CD015 program
processing options, 6.7.4
usage, 6.7.1
P90CD018 program
processing options, 6.8.6
usage, 6.8.1
P90CD020 program
processing options, 6.5.6
usage, 6.5.2
P90CD900 program, 8.5
P90CD910 program, 8.4
P90CD920 program, 8.2, 8.3
parent and component information, 4.10.1
Parent History (F1212), 4.8.2
Parent History Inquiry program (P12212), 4.10.1
Parent/Child Browse form, 4.10.4
Parts Extension (F31171), 6.10.1.1
partsworkorders, assigning parts, 6.7.1
payables for work orders, 6.10.1
PMpreventive maintenance, 4.12.1
portalcustomerself-service portal, 8.1
preference hierarchies, 9.2.1
Preference Master Revision form, 9.2.4
Prepayment Transaction Report program (R004203)
processing options, 10.3.10
usage, 10.3.5
prepayments
authorizing transactions, 10.2.1
processing overview, 10.1
processing transactions, 10.3.1
reviewing prepayment journal entries, 10.3.4
running the AR draft collection program, 10.3.3
running the prepayment transaction report, 10.3.5
settling transactions, 10.3.2
preventive maintenance
cycle overview, 2.2.6
linking service types, 4.12.1.2
scheduling, 4.12.1
price adjustment definitions, 9.4.1
Price Adjustment Detail Revisions form, 9.6.3
Price Adjustment Detail Revisions program (P4072), 9.6, 9.6.1
Price Adjustment Schedule program (P4070), 9.5.1
Price Adjustment Schedule Revisions form, 9.5.4
Price Adjustment Type program (P4071), 9.4.1
price history, 9.8
Price History form, 9.8.2
price matrix, 9.4.1, 9.6.1
pricing hierarchy, 9.2.5
Print Contracts Report (R1733)
processing options, 5.6.2
usage, 5.6.1
processes
billing for contracts, 5.4.1
work order flow, 6.1.1
product family and model combinations, 3.5.1
Product Family/Model Revisions program (P1790), 3.5.1
product registration, 4.7.1
Product Registration Entry program (P17051)
processing options, 4.7.5
usage, 4.7.1
Product Registration Revisions form, 4.7.4
product speed registration, 4.7.1
Purchase Order Detail File (F4311), 4.8.2

Q

Quick Product Registration form, 4.7.6

R

R004201 program
processing options, 10.2.2
usage, 10.2.1
R004202 program
processing options, 10.3.8
usage, 10.3.2
R004203 program
processing options, 10.3.10
usage, 10.3.5
R03B680 program
processing options, 10.3.9
usage, 10.3.3
R17022 program, 4.12.2, 4.12.7
R17024 program
processing options, 4.8.7
running, 4.8.6
usage, 4.8.2
R1730 program
processing options, 5.7.4.4
usage, 5.3.9, 5.7.4.3
R1731 program
processing options, 5.3.24
running, 5.3.22
R1732 program
processing options, 5.4.7
usage, 5.4.4
R17321 program
processing options, 5.5.5
usage, 5.5.2
R1733 program
processing options, 5.6.2
usage, 5.6.1
R1734 program
processing options, 5.7.3
usage, 5.7.2
R1735 program
processing options, 5.7.6
usage, 5.7.5
R1736 program
processing options, 5.7.8
usage, 5.7.7
R17711 program
processing options, 6.9.5
usage, 6.9.1.1
R1775 program
processing options, 6.10.3
usage, 6.10.1.1, 6.10.1.2
R177701 program
processing options, 7.2.7
submitting, 7.2.6, 7.3.6
usage, 7.2.1.2, 7.3.1.1
R31322 program, 6.9.1.7
R31422 program
processing options, 6.9.14
usage, 6.9.1.7
repair time schedules, 3.11.1
responsible business unit
hierarchy for contracts, 5.4.2.2
hierarchy for work orders, 6.4.1.2
returned material authorization, 2.2.5
Review Team Work Orders, 6.1.3
Revise Contract Coverage form, 5.2.9
Revise Contract Service Package form, 5.2.13
Revise Contract Services form, 5.2.11
RMAreturnedmaterial authorization, 2.2.5
Routing Instructions - Extension (F31172), 6.10.1.1

S

S&WM System Constants Revisions program (P17001), 3.2.1, 4.3.1, 6.4.2.1
self-service portalcustomer self-service portal, 8.1
serial numbers
advanced, 4.8.1.4
basic, 4.8.1.3
non-serialized, 4.8.1.5
overview, 4.8.1.1
Service & Warranty Management Information program (P1782), 3.6.1, 3.7
Service Contract Cancel program (R1736)
processing options, 5.7.8
usage, 5.7.7
Service Contract Detail Renewal program (R1735)
processing options, 5.7.6
usage, 5.7.5
Service Contract Header form, 5.3.6
Service Contract Header form, Additional Information tab, 5.3.21
Service Contract Renewal program (R1730)
processing options, 5.7.4.4
usage, 5.3.9, 5.7.4.3
Service Contract Workfile Generation program (R1732)
processing options, 5.4.7
usage, 5.4.4
service contracts
copying, 5.3.10
definition, 5.3.1.1
entering detail information, 5.3.7
entering header information, 5.3.6
renewing, 5.3.9
reviewing entitlement information, 5.3.15
reviewing information, 5.3.8
service management workbench, 6.5.2
Service Management Workbench program (P90CD020)
processing options, 6.5.6
usage, 6.5.2
Service Order Extension (F4817), 6.10.1.1
service packages
entering, 5.2.13
overview, 5.2.1.5
Service Provider Revisions form, 3.6.4
service provider voucher processing, 6.10.1.2
service providers
deleting, 3.6.4.3
setting up, 3.6.1
service types
entering, 5.2.11
linking, 4.12.1.2
overview, 5.2.1.3
Set Up Next Numbers by System form, 3.4.3
Settle Prepayment Transactions program (R004202)
processing options, 10.3.8
usage, 10.3.2
setup
assessor defaults and rules sequence, 3.10.1
Automatic Accounting Instructions, 3.9.1
base warranty defaults, 4.4.1
contracts, 5.2.1
customers, 3.6.1
document type information, 3.12.1
inventory information, 3.8.1
next numbers, 3.4.1
overview, 3.1
product family and model combinations, 3.5.1
repair time schedules, 3.11.1
service providers, 3.6.1
supplier recovery claims, 7.1.4
suppliers, 3.7
user-defined codes, 3.3.1
warranty claims, 7.1.4
work orders, 6.4.2
ship confirm, 4.8.2
solution advisor, 2.2.1
Speed Registration Entry program (P1705), 4.7.1
Standard Repair Time Entry program (P1771), 3.11.1
status history, 4.11.1
Status History (F1307), 4.8.2
Status History program (P1307)
processing options, 4.11.5
usage, 4.11.1
Supplier Contract Header form, 5.3.4
Supplier Contract Revisions form, 5.3.5
supplier contracts
definition, 5.3.1.2
entering detail information, 5.3.5
entering header information, 5.3.4
reviewing entitlement information, 5.3.16
Supplier Contracts program (P17201), 5.3.4, 5.3.5
Supplier Information Revisions form, 3.7.2
supplier recovery claims
example, 7.1.2
managing, 7.3.1
multicurrency transactions, 7.1.3
overview, 2.1.5, 7.1.2
processing, 7.3.1.1
setting up, 7.1.4
submitting, 7.3.6
terms, 7.1.2.1
Supplier Recovery Claims Entry program (P1779)
processing options, 7.3.5
usage, 7.3.1
Supplier Recovery Claims Revisions form, 7.3.4
Supplier Recovery Workfile Generation program (R177701)
processing options, 7.2.7
submitting, 7.3.6
usage, 7.3.1.1
suppliers, setting up, 3.7
Suspend Contract form, 5.3.18
S/WM Line Type Constants Revisions form, Contracts tab, 5.2.4
S/WM Order Detail Price Group Definition form, 9.3.3
S/WM System Constants Revisions form, Contracts tab, 5.2.3
S/WM System Constants Revisions form, Equipment Master tab, 4.3.3
S/WM System Constants Revisions form, General tab, 3.2.3
S/WM System Constants Revisions form, Work Orders tab, 6.4.5
SWM Work Order Workfile Generation program (R1775)
processing options, 6.10.3
usage, 6.10.1.1, 6.10.1.2
system setup
price adjustment details, 9.6.1

T

Tax Rate/ Areas Revisions form, 5.2.6
Tax Rate/Area program (P4008)
processing options, 5.2.7
usage, 5.2.6
tax rates setup, 5.2.6
Time Entry Revisions form, 6.9.11

U

UDCuser-defined codes, 3.3.1
User Defined Codes program (P0004A), 3.3.1
user-defined codes
cases, 3.3.1.3
contracts, 3.3.1.2
equipment, 3.3.1.1
failure analysis, 3.3.1.5
inventory, 3.3.1.6
setting up, 3.3.1
warranty claims, 3.3.1.7
work orders, 3.3.1.4

V

vertex sales tax, 11.1
View Contracts program (P90CD900), 8.5
View Equipment program (P90CD920), 8.3
View Work Orders program (P90CD910), 8.4
voucher processing, 2.2.4, 6.10.1.2
Voucher Summary table (F4823), 6.10.1.2

W

warranties
base warranty contracts, 4.9.1
setting up base warranty defaults, 4.4.1
Warranty Claim Revisions form, 7.2.4
Warranty Claim Workfile Generation program (R177701)
submitting, 7.2.6
usage, 7.2.1.2
warranty claims
example, 7.1.2
managing, 7.2.1
multicurrency transactions, 7.1.3
overview, 2.1.4, 7.1.2
processing, 7.2.1.2
setting up, 7.1.4
submitting, 7.2.6
terms, 7.1.2.1
Warranty Claims program (P1777)
processing options, 7.2.5
usage, 7.2.1
Warranty Defaults program (P17111), 4.4.1
Warranty Defaults Revisions form, 4.4.3
Warranty Defaults Rules Sequence form, 4.4.4
Web Mail Merge program (P05WEBMM), 5.3.23
Web Mail Merge Template Details form, 5.2.16
Web Mail Merge Work Bench program (P05WMMWB), 5.2.16
W.O. Hours and Quantities Update program (R31422)
processing options, 6.9.14
usage, 6.9.1.7
Work Order Activity Rules form, 6.4.8
Service Work Order - Manageform, 6.5.5, 6.8.5, 6.9.6
Work Order Inventory Issues program (P31113)
processing options, 6.9.9
usage, 6.9.1.3
Work Order Labor Detail program (P17732)
processing options, 6.8.7
usage, 6.8.1
Work Order Master File (F4801), 4.8.2, 6.10.1.1
Work Order Parts Detail program (P17730)
processing options, 6.7.5
usage, 6.7.1
Work Order Parts List (F3111), 6.10.1.1
Work Order Quote Inquiry form, 6.9.4
Work Order Quote program (R17711)
processing options, 6.9.5
usage, 6.9.1.1
Work Order Revisions form, 6.6.4, 6.9.6
Work Order Revisions program (P17714)
processing options, 6.6.5
usage, 6.6.1
Work Order Routing (F3112), 6.10.1.1
work order setupsetup, work orders, 6.4.2
Work Order Time Entry program (P311221)
processing options, 6.9.12
usage, 6.9.1.6
work orders
assigning labor manually, 6.8.1
assigning parts, 6.7.1
billing and paying overview, 6.10.1
copying labor detail, 6.8.1
entering, 6.5.2
entering time, 6.9.1.6
generating the workfile, 6.9.1.8
hierarchy for GL class codes, 6.4.1.1
hierarchy for responsible business unit, 6.4.1.2
issuing inventory, 6.9.1.3
issuing inventory from a single location, 6.9.7
issuing inventory from multiple locations, 6.9.8
management overview, 2.1.3, 6.1
overview, 6.5.1
posting cost routing journal entries to the general ledger, 6.9.16
prepayments, 6.9.1.2
process flow, 6.1.1
processing hours and quantities, 6.9.1.7
processing overview, 6.9.1
quotes, 6.9.1.1
reviewing and approving cost routing journal entries, 6.9.1.5, 6.9.15
reviewing and approving inventory journal entries, 6.9.1.4, 6.9.10
reviewing status history, 4.11.1
setting up activity rules, 6.4.2.3
setting up approvals, 6.4.2.4
setting up constants, 6.4.2.1
setting up history, 6.4.2.2
terms and concepts, 6.1.2
using the service management workbench, 6.5.2
Work with Contract Coverage program (P1724)
processing options, 5.2.10
usage, 5.2.1.2
Work With Contract Service Packages program (P1729), 5.2.13
Work With Contract Services program (P1725), 5.2.11
Work With Contracts program (P1720), 5.3.12
Work with Equipment Master program (P1701)
processing options, 4.5.6
usage, 4.5.1
Work With Parent History form, 4.10.3
Work with Prepayment Processing Information program (R004201)
processing options, 10.2.2
usage, 10.2.1
Work with Prepayment Transactions form, 10.3.7
Work With Status History form, 4.11.3
Work With Work Order History program (P17715)
processing options, 6.4.7
usage, 6.4.2.2
Work With Work Orders program (P48201), 6.6.1
workfile generation tables, 6.9.1.8
workflow, A.1.1, A.1.2, A.1.3, A.1.4, A.1.5, A.1.6, A.1.7