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JD Edwards EnterpriseOne Applications Service Management Implementation Guide
Release 9.1.x

E15144-05
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Contents

List of Figures

Title and Copyright Information

Preface

1 Introduction to JD Edwards EnterpriseOne Service Management

2 Understanding the JD Edwards EnterpriseOne Service Management Features

3 Setting Up Service Management

4 Managing Equipment

5 Managing Contracts

6 Managing Work Orders

7 Working with Warranty Claims and Supplier Recovery Claims

8 Using the Customer Self-Service Portal

9 Setting Up JD Edwards EnterpriseOne Advanced Pricing for JD Edwards EnterpriseOne Service Management

10 Working with Prepayments

11 Understanding Vertex Sales Tax Q Series

A Delivered Workflow for JD Edwards EnterpriseOne Service Management

Glossary

Index