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Oracle JD Edwards EnterpriseOne Applications Documentation
Release 9.1.x

CRM

Customer Relationship Management

With customer interactions becoming the differentiator between a successful, profitable company and one that is just getting by, why would you rely on a system that has to be pieced together with the rest of your business-critical applications? Oracle's JD Edwards EnterpriseOne Customer Relationship Management (CRM) software provides a feature-rich solution that is embedded with other mission-critical processes such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.

Customer Relationship Management Guides

These guides describe the features and functions of JD Edwards EnterpriseOne CRM products.

Describes the Advanced Pricing module, and discusses how to set up and use the module to streamline pricing setup and maintenance. You can use this module to manage pricing in the JD Edwards EnterpriseOne Procurement, Sales Order Management, Service Management, Case Management, and Blend Management systems.
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Describes the Customer Relationship Management Foundation module, and discusses how to set up and use the CRM module business processes.
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Describes CRM Sales module, and discusses how to manage organization's sales strategies, sales force, and sales opportunities.
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Describes the sales order management system, that enables you to coordinate order management across multiple channels and customer service and distribution centers.
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Describes the Service Management module and discusses how to set up and use the module to manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory.
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