Skip Navigation

JD Edwards EnterpriseOne Applications Documentation

Customer Relationship Management

With customer interactions becoming the differentiator between a successful, profitable company and one that is just getting by, why would you rely on a system that has to be pieced together with the rest of your business-critical applications? Oracle's JD Edwards EnterpriseOne Customer Relationship Management (CRM) software provides a feature-rich solution that is embedded with other mission-critical processes such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.

Customer Relationship Management Guides

These guides describe the features and functions of JD Edwards EnterpriseOne CRM products.

  • Advanced Pricing Implementation Guide HTML PDF
  • Customer Self Service Implementation Guide HTML PDF
  • Customer Relationship Management Fundamentals
    Implementation Guide HTML PDF
  • Customer Relationship Management for Sales
    Implementation Guide HTML PDF
  • Customer Relationship Management for Support
    Implementation Guide HTML PDF
  • Sales Order Management Implementation Guide HTML PDF
  • Service Management Implementation Guide HTML PDF