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Oracle Knowledge Management Implementation and Administration Guide
Release 12.1
Part Number E13585-04
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Oracle Knowledge Management Implementation and Administration Guide

Contents

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Preface

Getting Started

This part of the Oracle Knowledge Management Implementation and Administration Guide contains the following chapters:

Introduction

Overview
Key Features
Integration
System Requirements

Dependencies and Integration Points

About This Chapter
Related Documentation and Training
Dependencies
      Mandatory Dependencies
      Conditional Dependencies
      Dependency Setup Checklist
Installation and Dependency Verification

Implementing Oracle Knowledge Management

This part of the Oracle Knowledge Management Implementation Guide contains the following chapters:

Implementation Overview

About Implementation
Access Control
      Set Up Function Security and Menu Security
      Menus
      Functions
Job Roles and Process Flows
      About Process Flows and Associated Job Roles
      Knowledge Administrator Flows
      Knowledge Worker Flows
Implementation Tasks

Implementation Tasks

About this Chapter
Prerequisites and Mandatory Dependencies
Create Users and Resource Groups
      Create a Knowledge Administrator
Set Up Authoring Flows
      Create a Resource Group
Set Up Repositories
Set Up Security
      Define Visibility
      Define Categories
      Define Category Security Groups
      Associate Categories with Category Security Groups
      Associate Authoring Flows with Category Security Groups
Set Up the Knowledge Base Structure
Set Up Autolinks
      Implementation Prerequisites and Considerations
Set Profile Options
Import Solutions
Set Up Top Solutions for Oracle iSupport Users
Performance Considerations
      Make Changes to Security Setup
      Using Parallel Workers
Spell Checker
Hide Related Category Bin and Related Products Bin in iSupport Solution Detail Page
Comments for a Solution from iSupport Users

Customizations and Extensions

About this Chapter
Customize with Personalization
Define Simple Search Repositories
      Create a Simple Search Custom Repository for a Service Provider
      Define a Simple Search Custom Repository for a Service Provider
      Create a Simple Search Repository for a Service Requestor
      Define a Simple Search Repository for a Service Requestor

Post Implementation Tasks

This part contains the following chapters:

Verifying Implementation

Verification of Implementation
Verify Setups
Verify Knowledge Authoring
Verify Knowledge Search

Diagnostics and Troubleshooting

About this Chapter
Search Related Problems
Integration Related Problems
Authoring Related Problems
Setup Related Problems
Miscellaneous Problems

Integration of Oracle Products

This part contains the following chapter:

Integration

About this Chapter
E-Business Suite Integration
      Forms-Based Applications
      HTML-Based Applications
Additional Integration Setups
      Map a Statement Type to a Note Type

Administration

This part of the Knowledge Management Implementation and Administration Guide contains the following chapters:

Note: Unless otherwise noted, you require the self-service login and Knowledge Administrator responsibility to access all Oracle Knowledge Management application pages described in this part. The description of each page does not repeat this information.

Managing Solution Types

About Solution Types
Create a Solution Type
View or Update a Solution Type

Managing Statement Types

About Statement Types
Create a Statement Type
View or Update a Statement Type

Managing Categories

About Managing Categories
Categories: Setting Up, Updating, Moving, and Deleting

Managing Authoring Flows

About Authoring Flows
Create an Authoring Flow
Enable or Disable an Authoring Flow
View and Modify an Authoring Flow

Managing Repositories and Contexts

About Repositories and Contexts
Manage Repositories
Map Contexts to Repositories

Managing Security

About Security
      Summary
      About Visibility
      Category Security Groups
      Solution Security Filtering Hierarchy
      Statement Filtering and Category Security Groups
      About Associating Solutions and Categories
      Solution Security Relationships
      About Changing Security Settings
Set Up and Maintain Visibility Levels
Set Up and Maintain Category Security Groups
      About Category Security Groups
      About Organizing Category Security Groups
      Create a Category Security Group
      Update a Category Security Group
      Delete a Category Security Group

Managing Autolinks

Create or Update Autolinks
Assign Autolinks to Contexts
Example of Creating an Autolink to a Solution
Preview Autolinks

Seeded Information

Roles
Permission
Online Help Targets

Profile Options

About this Appendix
Before You Begin
Overview of Setting Profile Options
Set Up Profile Options
List of Profile Options

Lookup Types

About this Appendix
List of Lookup Types
Query and Edit Lookup Types

Concurrent Programs

List of Concurrent Programs

Sample File For Solution Import Program

Example of a Solution File for the Solution Import Program

Frequently Asked Questions

Scoring in Searches

Glossary

Index