Setup Troubleshooting

This section contains information to help you troubleshoot minor server problems.

If you experience problems while setting up your server, refer to the troubleshooting information in Troubleshooting Procedures .

Table 8-1 Troubleshooting Procedures

Problem	Possible Solution
Server powers on, but the monitor does not.	Is the monitor turned on? Is the monitor power cord connected to a wall outlet? Is the monitor power cord connected to the monitor? Does the wall outlet have power? Test by plugging in another device.
CD or DVD does not eject from the media tray when you press the Eject button.	Move the mouse or press any key on the keyboard. The drive might be in low power mode. Use the utility software installed on your server to eject the CD. Ensure that the media in the device is not in use and is not mounted by the operating system.
No video is displayed on the monitor screen.	Is the monitor cable attached to the video connector? Does the monitor work when connected to another system? If you have another monitor, does it work when connected to the original system? If, after POST and BIOS are complete, you no longer see video output on your monitor and see only a flashing cursor, check the configuration of the operating system to determine whether it is configured to redirect its output exclusively over the serial line.
Server does not power on when the front panel Power button is pressed.	Keep notes on the following situations in case you need to call for service: Is the Power/OK LED flashing or constantly illuminated on the front of the system? (Ensure that the power cord is connected to the system and to a grounded power receptacle.) Does the wall outlet have power? Test by plugging in another device. Does the monitor sync within five minutes after power on? (The green LED on the monitor stops flashing and remains illuminated.) Has the system fully booted the Oracle ILOM SP? (Note that the system will block Power button presses until the Oracle ILOM SP is fully booted.)
Keyboard or mouse does not respond to actions.	Verify that the mouse and keyboard cables are connected to the USB 2.0 connectors on the server. Verify that the server is powered-on and the front Power/OK LED is illuminated.
Server appears to be in standby power mode, but the Power/OK LED does not blink.	The Power/OK LED only blinks when all server components are in standby power mode. A tape drive might be connected to your server. Because tape drives do not enter standby power mode, the Power/OK LED does not blink.
Hung or frozen server: No response from mouse or keyboard or any application.	Try to access your system from a different server on the network: On another system, type: `ping` `IP_address_of_server`. If a response is returned, then try logging in to the server using either `telnet`, `ssh`, or `rlogin`. If you successfully log in, list the running processes using the `ps` command. Kill any processes that appear unresponsive or should not be running, by using the `kill` `process_ID` command. Check the responsiveness of the server after each process is killed. If the this procedure does not work, power cycle the server: Press the Power/OK button to power off the server and wait 20 to 30 seconds. Press the Power/OK button again to power on the system.

Note - For additional troubleshooting information, see the Sun Fire X4170 M2 Server Service Manual, the Sun Fire X4270 M2 Server Service Manual, and the Oracle x86 Servers Diagnostics Guide.

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Setup Troubleshooting