ATG Outreach integrates with ATG Customer Intelligence to provide a set of reports you can use to view campaign-related data. In order to use the ATG Outreach reporting features (both the base reports and the enhanced ATG Commerce reports), you need to install and configure the ATG Outreach data loading module (ACO.Communication.DW). Specifically, the module loads the data logged by the production environment into the ATG Customer Intelligence Data Warehouse database. Note that this module is sometimes referred to as the ATG Outreach Data Warehouse module (full name: ATG Outreach Communications Campaigns Data Warehouse module).
The data loading module can be installed in any of the following locations:
On a dedicated server (required for a production environment). As mentioned in earlier in this guide in ATG Outreach System Components, this server cannot also be used for other ATG data loading modules. Refer to the architecture diagram in the ATG Multiple Application Integration Guide for more information.
On the production server (for evaluation purposes only)
On the same machine as the ATG Outreach server. Use this option if you plan to use CIM to perform your ATG Outreach setup. CIM then creates the appropriate application EAR file and deploys it to the destination server (dedicated or production). For more information, see Performing Post-Installation Setup with CIM.
The module is installed as part of the ATG Outreach Production/Staging module installation. If you want to run the data loading module on the ATG Outreach Production/Staging server, you do not need to rerun the installation. If you want to install and run the data loading module on a dedicated server, however, you need to run the ATG Outreach installation again as described in previous sections. Before you begin, make sure you have the following components installed on your system:
A supported application server: IBM WebSphere, Oracle WebLogic, or JBoss Application Server.
ATG 9.3. For setup instructions, see the ATG Installation and Configuration Guide. Note that installing ATG 9.3 on a dedicated or production server is not required if you use CIM, which includes all necessary supporting files in the application EAR files it assembles.
Then:
Run the
ATG-ACO9.3.{bin|exe}file to start the setup program.When the setup program prompts you to choose an installation folder, enter the path to the directory where you installed ATG 9.3 (on the server you want to use for the data loading module). For example, enter
C:\ATG\ATG9.3or/home/ATG/ATG9.3.Select the ATG Outreach Production/Staging installation option.
You must also install ATG Customer Intelligence and perform a series of configuration steps to set up reports for your system. The process is described in the chapter Setting Up ATG Outreach Reports.
