What's New in Implementation Guide for Oracle Self-Service E-Billing, Version 6.2, Rev. A

Table 1 lists changes described in this version of the documentation to support this release of the software.

Table 1. New Product Features in Implementation Guide for Oracle Self-Service E-Billing, Version 6.2, Rev. A
Topic
Description

Integrating CSR With Siebel CRM or Other CRM Applications

Modified topic. Added steps for configuring a demo showing the integration of the Customer Service Representative application with Siebel CRM or other CRM applications.

What's New in Implementation Guide for Oracle Self-Service E-Billing, Version 6.2

Table 2 lists changes described in this version of the documentation to support this release of the software.

Table 2. New Product Features in Implementation Guide for Oracle Self-Service E-Billing, Version 6.2
Topic
Description

Customizing Profile Management

Modified topic. Added the API for updating user profile information in an external customer relationship management (CRM) system.

Updating User Profile Information in an External Customer Relationship Management System

New topic. Describes how to customize <ProductName> to update user profile information in an external CRM system.

Transaction Dispute APIs

Modified topic. Added the API for customizing dispute functionality to update an external CRM system.

Updating Disputes in an External Customer Relationship Management System

New topic. Describes how to customize <ProductName> to update disputed transactions in an external CRM system.

Defining Billing Periods in the OLAP Database

New topic. Describes how to define billing periods in the OLAP database.

Integrating Oracle Self-Service E-Billing With Oracle WebCenter Content

New topic. Describes how to integrate Oracle WebCenter with <ProductName> for storing batch report and statement files generated in the Command Center.

Integrating Oracle Self-Service E-Billing With Other Content Management Systems

New topic. Describes how to integrate a content management system with <ProductName> for storing batch report and statement files generated in the Command Center.

Configuring Messaging Properties

Modified topic. The global configuration properties have changed.

Configuring the Secure Bill-Ready Notification Password

Modified topic. Modified the procedure for configuring a secure bill-ready notification password.

Changing the Local Storage Location for the HTML Report Formatting Files

New topic. Describes how to change the local storage location for the HTML report formatting files.

Credit Card Payment Transactions

Modified topic. Added information about using Chase Paymentech Orbital Payment Gateway.

Using Chase Paymentech Orbital Payment Gateway

New topic. Describes the option to use the Chase Paymentech Orbital Payment Gateway with <ProductName>.

About Payment Plug-Ins

Creating an ACH Plug-In

Creating a Credit Card Plug-In

Creating a Payment Reminder Plug-In

Creating a Recurring Payment Plug-In

Modified topics. The procedures for creating payment plug-ins have been updated.

About the APIs for Implementing Custom Payment Cassette Cartridges

New topic. Describes the APIs for customizing and implementing a payment gateway cassette cartridge.

Implementing Custom Payment Cassette Cartridges

Modified topic. The procedure for implementing a custom payment cassette cartridge has been updated.

Customizing Anonymous Payment Validation

New topic. Describes how to customize anonymous payment validation.

Integrating CSR With Siebel CRM or Other CRM Applications

New topic. Describes how to integrate <ProductName> with Siebel CRM with other CRM applications.

File Record and Fact Table Mapping

File Formats for Dimension-Level Information

File Formats for Statement-Level Information

File Formats for Service-Level Information

Modified topics. Added new ETL file information for loading unbilled, prepaid, and product catalog data.

File Formats for Unbilled Detail-Level Information

New topic. Added a new topic with the file format for loading unbilled detail.

File Formats for Prepaid Information

New topic. Added a new topic with the file formats for loading prepaid data.

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