Siebel Incentive Compensation Administration Guide > Transaction Workbook Imports and Exports >

Recording a Payment Against an Invoice

Whether or not your invoices are entered into the system using EIM, EAI, or manually, you can record payments and apply them to invoices. The amounts of payments are evenly split among the line items on the order. However, you can edit these amounts if necessary in the Transaction Workbook. Multiple payments can be applied to the same invoice.

To record a payment against an invoice

  1. From the application-level menu, choose View > Site Map > Invoices > All Invoices.
  2. In the Invoices list, select the invoice for which you want to record a payment, and then click the Payments view tab.
  3. In the Payments list, click New.
  4. In the new record, click the select button in the Payment # field.
  5. In the Pick Payment dialog box, click New, complete the fields in the Pick Payment form, and then click Save.
  6. In the Pick Payment dialog box, select the new payment, and then click OK.
  7. Complete the rest of the fields.

For more information on invoices, see Siebel Field Service Guide.

Marking the Order as Paid

You can mark your orders as paid by changing the status in the All Sales Orders Across Organizations view (Orders > All Sales Orders Across Organizations).

When you import your orders into the Transaction Workbook, the Transaction Workbook creates a record for the paid orders and also creates records for the payments against the orders. The payment records are marked with a payment flag. The payment is entered in the Payment Amount field. The payment amount, regardless of the line item status, is also spread across line items.

When you export orders from the Transaction Workbook to the Calculation Workbook, payment information is included. You can modify the payment amounts in the Transaction Workbook without modifying the payment amounts recorded on the invoice. The calculation engine uses this information to calculate prorated compensation payments for rules designed to pay out when an order is paid (Earned Status of Paid).

Additional payments tracked in the Invoices views are then imported into the Transaction Workbook to pay the participant for the balance of the payments.

For more information on invoices, see Siebel Field Service Guide.

Siebel Incentive Compensation Administration Guide