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Siebel eCommunications Guide > Billing >

End-User Procedures for Billing

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This section provides instructions for the following procedures:

To access the Billing Portal view
To access the Invoice views
To view invoice line items
To view the image of an invoice
To view the invoice history
To record a payment at the account level
To record a payment against one invoice
To record a payment against multiple invoices
To view the payment history
To view usage details
To view unbilled charges
To request an adjustment to an entire invoice
To request an adjustment to a line item in an invoice
To view the outcome of an adjustment request
To view the history of adjustment requests
To record the customer's decision about the adjustment outcome terms
To request a payment arrangement
To view the outcome of a payment arrangement request
To view the history of payment arrangements
To record the customer's decision about the payment outcome terms
To request a duplicate invoice
To update a billing profile

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