Part IV describes how to customize Oracle Communications Billing and Revenue Management Customer Center and Self-Care Manager. It contains the following chapters:
Using Customer Center SDK
Customizing the Self-Care Manager Interface
Customizing the Customer Center Help System
Customizing the Customer Center Interface
Using Configurator to Configure Customer Center
Adding Custom Fields to Customer Center
Setting Up JBuilder to Customize the Customer Center Interface
Creating a New Customer Center Profile Panel
Creating a New Customer Center Service Panel
Sample Customer Center Customizations
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