Index

A

about
  service lines link

about concurrent programs link
additional access privileges link
administrator workbench
  overview link

applying default values link
assigning
  sales credits link

B

billing
  overview link

billing and shipping contracts link
billing levels link
billing profiles
  creating link

billing schedule
  specifying link link link

billing schedules
  updating link

billing schedules on renewed contracts link

C

cascading service price link
changing contract status link
charging
  flat fee link
  on fixed quantity link
  reported or estimated usage link

charging a customer link
charging the customer link
communications
  enabling templates link

concurrent programs link
  about link
  overview link

contingencies link
Contract
  creating link
  creating a template link
  effectivity and maximum duration link
  entering parties link
  renewing link

contract
  accepting link
  declining link
  extending without repricing link
  publishing link
  specifying grace period link
  submitting for approval link
  updating link

contract approval workflow link
contract extensions link
contract history
  viewing link

contract item types
  about link

contract life cycle
  managing link

contract line
  canceling link
  extending link
  renewal link
  terminating link

contract line entry link
contract renewals link link
contract revenue link
contract subline
  canceling link
  terminating link

contract-specific data link
Contracts
  copying information link
  entering defaults link

contracts
  approving link link
  bookmarking link
  renewing manually link
  searching link
  signing link
  tracking link

cotermination link
cotermination date
  applying link

counter
  entering link

covering
  customer accounts link
  inventory items link
  parties link
  party sites link
  systems with a service link

created contacts
  viewing link

Creating
  Billing Schedule link

creating
  contract line contact link
  customer contact record link

creating groups link
credit generation link
customer acceptance portal
  opening link
  overview link

customer e-mail templates
  about link

customer product
  covering link
  entering link

D

data definition structure
  viewing link

defining
  grace period link

defining standard coverage link

E

E-mail attachments
  creating templates link
  enabling templates link

Entering
  Billing Stream link
  tax exemptions link

entering
  billing account and address link
  billing schedules link
  contract defaults link
  price list link
  service line link
  service lines link
  shipping account and address link

entering party contacts link
entering subscription line
  overview link

entering usage lines
  overview link

event driven renewal process link
evergreen renewals link
extended contract
  repricing link

extending
  contract line link

F

finding contracts
  bookmarked link
  by status link
  recently accessed link

G

grace periods
  about link

H

holding credits link
how termination works link

I

Import
  Service Contracts link

individual activities
  scheduling link

Invoice
  omitting a line link

invoice details
  viewing link

invoice history
  viewing link

invoice text
  specifying link

L

line level cancellation link

M

maintaining pricing attributes link
maintenance program
  viewing link

managing contract negotiation link
manual renewals link
modifying
  customer contact record link

modifying multiple contracts link
multiple activities
  scheduling link

multiple contracts
  consolidating for renewal link
  terminating link

N

negotiation
  phases link
  workflow link

notes
  how to use link
  using link
  viewing link

O

online renewals link
Oracle Service Contracts
  overview link

Ordering service in Order Management link
organizing contracts link
original price list
  reverting link

Overview
  Billing Schedules link

overview
  default levels link

P

Party Sites link
  browsing link

payment by credit card link
  specifying link

payment method link
  specifying link

PDF attachments
  viewing link

preventive maintenance
  scheduling link

price
  manually adjusting link

price adjustments
  entering link
  overview link

price breaks
  point
    range link
  prorated link
  prorating link

pricing link
programs
  running link

purchase order link
  requiring link

purchase order number link
  specifying link

Q

quality assurance check
  about link
  running link

quality assurance checklist link
quote letters
  sending by email link

R

receivables transaction type link
recording usage link
reminders
  enabling link
  suppressing link

removing a contract link
renewal
  event-driven link
  specifying link

renewals
  allowing grace period link

renewed contract
  specifying grace period link

renewed contract pricing
  specifying link

renewed contracts
  pricing link

renewing contracts manually link
reports
  about link
  running link

repricing a service link
reprocessing orders link
requiring a purchase order link
restricting how items are used link
running reports
  overview link

running reports and programs link

S

sales credits link
  assigning link

sample marked-up documents
  viewing link

schedule of shipments
  specifying link

schedule streams link
scheduled service dates
  updating link

Searching
  for a contract or template link

service
  coverage link
  modifying coverage link
  seasonal or peak period link
  updating link

Service Contract
  elements link
  managing life cycle link

service contract notes
  adding link

service contracts
  overview link

service coverage
  levels link

service coverage notes
  adding to service coverage link
  adding to standard coverage link

service items
  creating link

service line link
service lines
  adding link
  ending link

serviceable products
  defining link

set up
  system profile link

setup
  defaults for contract renewal link

shipment status
  viewing link

special price breaks
  creating link
  deleting link

specifying
  contract term link

standard coverage
  copying into new coverage link
  defining link
  modifying for existing contracts link
  modifying for new contracts link
  overview link
  specifying link

starting counter reading
  entering link

subscription items
  creating link

subscription line
  entering link

subscription price
  adjusting link

subscription template
  setting up link

subscription templates
  overview link

subscriptions
  about link

Suspending Billing for a Contract link

T

tax status
  specifying link

template
  registering link
  uploading link

template sets link
templates for customer communications
  creating link

templates for e-mails to customer
  overview link

terminating a contract link
terminating contract
  restrictions link

terminating contracts
  about link
  overview link

terminating multiple contracts link
termination link
  how it works link

termination reasons link
troubleshooting errors link

U

updating multiple contracts link
usage items
  creating link

usage line
  entering link

using notes link

V

value of contract
  viewing link

viewing
  notifications link

viewing contracts
  by Sales Order Number link

viewing notes link
viewing pricing details link

W

warranty dates
  changing link

warranty items
  creating link