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Sun Fire X4640 Server Diagnostics Guide     Sun Fire X4640 Server Documentation Library
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Change History

Overview of the Diagnostics Guide

Introduction to System Diagnostics

Troubleshooting Options

Diagnostic Tools

Troubleshooting the Server

How to Gather Service Visit Information

How to Troubleshoot Power Problems

How to Inspect the Outside of the Server

How to Inspect the Inside of the Server

Troubleshooting DIMM Problems

DIMM Fault LEDs

DIMM Population Rules

How to Isolate and Correct DIMM ECC Errors

Identifying Correctable DIMM Errors (CEs)

Identifying BIOS DIMM Error Messages

Using the ILOM to Monitor the Host

Viewing the ILOM Sensor Readings

Viewing the ILOM System Event Log

Clearing the Faults from the System Event Log

Interpreting Event Log Time Stamps

Using SunVTS Diagnostics Software

Introduction to SunVTS Diagnostic Test Suite

SunVTS Documentation

How to Diagnose Server Problems With the Bootable Diagnostics CD

Creating a Data Collector Snapshot

How To Create a Snapshot With the ILOM Web Interface

How To Create a Snapshot With the ILOM Command-Line Interface

Resetting the SP

How to Reset the ILOM SP Using the Web Interface

How to Reset the ILOM SP Using the Command-Line Interface

Index

How To Create a Snapshot With the ILOM Web Interface


Caution

Caution - Customers should not run this utility unless requested to do so by Sun Services.


Before You Begin

To collect SP data using the Service Snapshot utility, you need the Admin (a) role enabled.

  1. Log in to the ILOM web interface.
  2. Select Maintenance –> Snapshot.

    The Service Snapshot Utility page appears.


    image:Service snapshot utility page
  3. Select the desired Data Set: Normal, Full, or Custom.
    • Normal - Specifies that ILOM, operating system, and hardware information is collected.
    • Full - Specifies that all data is collected. Selecting Full might reset the system.
    • Custom - Allows you to choose one or more of the following data sets:
      • ILOM Data

      • Hardware Data

      • Basic OS Data

      • Diagnostic Data

  4. (Optional) Check the Enabled to collect only log files from the data set.
  5. (Optional) Check Enabled check box to encrypt the output file.
  6. Select one of the following methods to transfer the output file:
    • Browser

    • SFTP

    • FTP

  7. Click Run.

    A Save As dialog box appears.

  8. In the dialog box, specify the directory to which to save the file and the file name.
  9. Click OK.

    The file is saved to the specified directory.