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Sun Fire X4640 Server Diagnostics Guide     Sun Fire X4640 Server Documentation Library
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Change History

Overview of the Diagnostics Guide

Introduction to System Diagnostics

Troubleshooting Options

Diagnostic Tools

Troubleshooting the Server

How to Gather Service Visit Information

How to Troubleshoot Power Problems

How to Inspect the Outside of the Server

How to Inspect the Inside of the Server

Troubleshooting DIMM Problems

DIMM Fault LEDs

DIMM Population Rules

How to Isolate and Correct DIMM ECC Errors

Identifying Correctable DIMM Errors (CEs)

Identifying BIOS DIMM Error Messages

Using the ILOM to Monitor the Host

Viewing the ILOM Sensor Readings

Viewing the ILOM System Event Log

Clearing the Faults from the System Event Log

Interpreting Event Log Time Stamps

Using SunVTS Diagnostics Software

Introduction to SunVTS Diagnostic Test Suite

SunVTS Documentation

How to Diagnose Server Problems With the Bootable Diagnostics CD

Creating a Data Collector Snapshot

How To Create a Snapshot With the ILOM Web Interface

How To Create a Snapshot With the ILOM Command-Line Interface

Resetting the SP

How to Reset the ILOM SP Using the Web Interface

How to Reset the ILOM SP Using the Command-Line Interface

Index

Troubleshooting Options

The following table lists the suggested order of troubleshooting procedures when you have an issue with the server.

Step
Troubleshooting Task
Link
1
Gather initial service visit information.
2
Investigate any power-on problems.
3
Perform external visual inspection and internal visual inspection.
4
Troubleshoot DIMM problems.
5
View BIOS event logs and POST messages.
6
View service processor logs and sensor information.
7
Run SunVTS diagnostics.
8
Collect diagnostics data for Oracle Service.