ATG Customer Intelligence Data Warehouse Guide

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Outreach Metadata Overview

The Outreach metadata model view is divided into four areas:

Audit Trail Facts
Email Facts
Participation Facts
Campaign Structure Metadata

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Introduction
Common Database Tables
Commerce Database Tables
Commerce Service Center Database Tables
- ARF_CALL
- Commerce Service Center ERD
Knowledge Database Tables
Self Service Database Tables
Outreach Database Tables
Search Database Tables
Commerce Metadata Model
Knowledge Metadata Model
Self Service Metadata Model
- Self Service Time Metadata
- Self Service Metadata
Commerce Service Center Metadata Model
Outreach Metadata Model
Search Metadata Model
Glossary