The following ATG applications run on the agent-facing cluster, which is identified in the diagram as the Service Center (B):
ATG Commerce Service Center (CSC)
ATG Knowledge (KW)
ATG Service Administration
You use the ATG Business Control Center (BCC) to manage agent server internal and external users, organizations, roles, internal and external user segments, deployments (such as Knowledge customer deployments to ATG Self Service), and assets.
The ATG Service Center runs on the agent-facing cluster and is available to agents (a type of internal user) who have the appropriate roles (permission to access the Service Center). You can also use the ATG Business Control Center to provide internal user access to Service administration, ATG Customer Intelligence, and ATG Search administration.
An agent-facing cluster requires an internal scenario editor server. It also can run external scenarios as an individual scenario server pointing at the external scenario editor server (that typically runs on the customer-facing cluster).
For details about setting up and running applications, refer to the documentation for each application.
