Index

A

Active Tickets, Active Tickets
viewing, Viewing Active Tickets
ATG Self Service, About ATG Self Service
close ticket (by customer), Closing a Ticket (by Customer)
create ticket (by customer), Creating a Ticket (by Customer)
view ticket (by customer), Viewing a Ticket (by Customer)

C

claim status, Key Terms and Concepts
close
ticket, Closing a Ticket
ticket as duplicate, Closing a Ticket as a Duplicate
Contribute tab, Contribute Tab
customer
change password, Changing a Customer Password
create, Creating a New Customer
link to ticket, Linking a Customer to a Ticket
search, Customer Search
search, results, Customer Search
Customer Information panel, Customer Management
Customer Management, Customer Management
CustomerInformation , Ticket Details
Customers tab, Customer Search

D

defer, Key Terms and Concepts
ticket, Deferring a Ticket

E

escalate, Key Terms and Concepts
ticket, Escalating a Ticket

F

Find by ID panel, Helper Panels

G

Global Context area, Global Context Area
active tickets, Active Tickets
call activity note, adding, Adding a Call Activity Note
customer profile information, viewing, Viewing Customer Profile information, Global Context Area – Viewing Customer Profile Details
ticket note, adding, Adding a Ticket Note
group, Key Terms and Concepts

N

Next Steps panel, Next Steps Panel, Working with Next Steps

O

Order History panel, Customer Management

R

reason code, Key Terms and Concepts
reassign, Key Terms and Concepts
ticket, Reassigning a Ticket
Recent Tickets panel, Helper Panels
release, Key Terms and Concepts
ticket, Releasing a Ticket
reopenticket, Reopening a Ticket
Research tab, Research Tab
Respond tab, Respond Tab

S

search
customer, Customer Search, Searching for Customers
customer results, Customer Search
ticket, Ticket Search
ticket, advanced, Ticket Search, Ticket Advanced Search
ticket, quick, Ticket Search, Ticket Quick Search
ticket, results, Ticket Search
send to group, Key Terms and Concepts, Sending a Ticket to a Group
Service Center, ATG Service Center
solution, Key Terms and Concepts
source, Key Terms and Concepts

T

Tasks tab, Tickets Tab
All Tickets, Working with All Tickets
My Tickets, My Tickets, Working with My Tickets
ticket
associate , Associating a Ticket
close , Closing a Ticket
close as duplicate, Closing a Ticket as a Duplicate
create, Creating a New Ticket
defer, Deferring a Ticket
escalate, Escalating a Ticket
modify, Modifying (Work on) a Ticket
multiple, Working with Multiple Tickets/Windows
reassign, Reassigning a Ticket
release , Releasing a Ticket
reopen, Reopening a Ticket
send to group, Sending a Ticket to a Group
status, Key Terms and Concepts
Ticket Activity panel, Ticket Details
Ticket Details, Ticket Details
Ticket History panel, Customer Management
Ticket Summary panel, Ticket Details
Tickets tab, Ticket Search