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Oracle® x86 Servers Diagnostics Guide For Servers Supporting Oracle ILOM 3.0.x
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Document Information

Preface

1.  Introduction to Diagnostic Tools

About Diagnostic Tools

Strategy for Diagnostics

To Diagnose Server Problems

Service Processor

Standalone Package-Based Diagnostics

Offline Operating System-Based Diagnostics

Online Operating System-Based Diagnostics

Diagnostic Tools for Oracle Servers

BIOS POST

U-Boot

Pc-Check

Oracle VTS

Snapshot Utility

Using the Diagnostic Tools to Troubleshoot a Server

Troubleshooting Scenarios

Diagnostic Test Coverage

Setting Up a Server for Testing

2.  U-Boot Diagnostic Start-Up Tests

U-Boot Diagnostic Start-Up Tests Overview

Server Diagnostic Test Options at Start-Up

U-Boot Diagnostic Test Modes - Normal, Quick, and Extended

Reporting of Diagnostic Failures at Server Start-Up

Running the U-Boot Diagnostic Tests

Before You Begin

To Select a U-Boot Diagnostic Mode to Run at Start-Up

Sample U-Boot Test Output

U-Boot Normal Mode - Test Output Sample

U-Boot Quick Mode - Test Output Sample

U-Boot Extended Mode - Test Output Sample

Sample SP Environmental Variables Showing U-Boot Test Status

3.  Pc-Check Diagnostics Utility

Pc-Check Diagnostics Overview

Accessing the Pc-Check Diagnostics Utility

To Access Pc-Check Using the Oracle ILOM Web Interface

To Access Pc-Check Using the Oracle ILOM CLI

System Information Menu

System Information Menu Options

Advanced Diagnostics Tests

Advanced Diagnostics Tests Menu Options

To Test the Hard Disks of the Server

Immediate Burn-in Testing

Immediate Burn-in Testing Menu Options

Full System Tests

To Run Immediate Burn-in Tests

Deferred Burn-in Testing

To Create and Save Scripts for Deferred Burn-in Testing

Show Results Summary

Show Results Summary Menu Options

Print Results Report

About Pc-Check

Exit to DOS

Index

Advanced Diagnostics Tests

Advanced Diagnostics tests are available to run tests on a range of hardware components.

Advanced Diagnostics Tests Menu Options

Advanced Diagnostics Tests Menu Options describes each option in the Advanced Diagnostics Tests menu.

Table 3-2 Advanced Diagnostics Tests Menu Options

Option
Description
Processor
Details information about the processor, and includes a Processor Tests menu to test the processor on the server.
Memory
Details information about the memory, and includes a Memory Tests menu to test the memory on the server.

Also lists each type of memory in the server, such as server, cache, or video memory.

Motherboard
Details information about the motherboard, and includes a Motherboard Tests menu to test the motherboard on the server.
Floppy Disks
Might not be relevant to all servers.
Hard Disks
Details information about the hard disk, and includes a Hard Disk Tests menu to test hard disks on the server. Refer to To Test the Hard Disks of the Server, for detailed information about testing hard disks and script information.
CD-ROM/DVD
Includes a CD-ROM/DVD menu to test DVD devices on the server.
ATAPI Devices
Details information about devices attached to the IDE controllers on the server other than a DVD or hard disks (for example, zip drives).
TPM
Verifies proper operation of the SP trusted platform module (TPM) security chip.
Serial Ports
Details information about the serial port, and includes a Serial Ports Tests menu to test serial ports on the server. In order for the Serial Port test to pass, the COM1 entry in the BIOS Setup screen must be set to "System." The use of a serial port loopback connector might also be required.
Parallel Ports
Might not be relevant to all servers.
Modems
Might not be relevant to all servers.
ATA
Includes an ATA (advanced technology attachment) test menu.
USB
Details information about the USB devices on the server, and includes a USB Tests menu to test the USB.
FireWire
Might not be relevant to all servers.
Network
Performs network register controller tests.
System Stress Test
Runs a concurrent series of tests to form a stress test. Duration is set for 20 minutes by default.
Keyboard
Includes a Keyboard Tests menu with options for performing different tests on the keyboard.
Mouse
Details information about the mouse, and includes a menu to test the mouse on the server.
Joystick
Might not be relevant to all servers.
Audio
Might not be relevant to all servers.
Video
Details information about the video card. Initially, the monitor might flicker, but then a Video Test Options menu opens that enables you to perform various video tests.
Printers
Might not be relevant to all servers.
Firmware - ACPI
Details information about Advanced Configurable Power Interface (ACPI), and includes an ACPI Tests menu to test ACPI.

To Test the Hard Disks of the Server

Follow these steps:

  1. From the Pc-Check main menu, choose Advanced Diagnostics Tests.
  2. From the Advanced Tests Diagnostics menu, choose Hard Disks.
  3. From the Select Drive menu, choose the hard disk you want to test.

    The Hard Disk Diagnostics window opens, showing both the information for the hard disk you have selected and the Hard Disk Tests menu.

    The Hard Disk Tests menu displays the following options:

    • Select Drive
    • Test Settings
    • Read Test
    • Read Verify Test
    • Non-Destructive Write Test
    • Destructive Write Test
    • Mechanics Stress Test
    • Internal Cache Test
    • View Error Log
    • Utilities Menu
    • Exit

    Two types of tests are provided:

    • Media tests – Used to test the media associated with the hard disk drive hardware, such as the physical disk. Media testing options include the Read Test, the Read Verify Test, the Non-Destructive Write Test, and the Destructive Write Test.


      Caution

      Caution - Running the Destructive Write Test destroys any data that is on the disk.


    • Device tests – Used to test non-media-related devices associated with the hard disk drive hardware, such as the head and internal cache. Device testing options include the Mechanics Stress Test and the Internal Cache Test.

    In addition to choosing any of media or device test options, you can also define several parameters of the test by changing the parameters within the Test Settings option. Test Settings options include the following:

    • Media Test Settings – Enables you to select the test time duration, the percentage of the hard disk to test, and the sectors to be tested on the hard disk.

    • Device Test Settings – Enables you to select the test time durations of the devices and the test level.

    • Number of Retries – Enables you to select the number of times to retry testing a device before terminating the test.

    • Maximum Errors – Enables you to select the number of errors allowed before terminating the test.

    • Check SMART First – Smart Monitoring Analysis Reporting Technology (SMART) enables you to run a test that provides automatic monitoring and problem reporting of the disk drive’s health.

    • HPA Protection – Host Protected Area (HPA) enables you protect the Host Protected Area of the disk drive.

    • Exit – Enables you to exit the Test Settings option menu.