Oracle iStore Implementation and Administration Guide

Site Concepts

Site Group Navigation Logic and Guidelines

Creating Sites

Create a Site: Getting Started and Entering Basic Information

Create a Site: Assigning Languages

Create a Site: Assigning Currencies

Create a Site: Assigning Price Lists

Create a Site: Assigning Payment Types

Create a Site: Assigning Shipping Methods

Create a Site: Assigning Responsibilities (Creating Specialty Sites)

Create a Site: Manually Ordering Specialty Site Display Names

Create a Site: Assigning Order Types

Create a Site: Assigning Groups

Create a Site: Setting Organization Access Restrictions

Create a Site: Setting Payment Threshold

Implementing Integrated Business Partner and Support Sites

Navigation Behavior with Integrated Applications

Implementing Privacy Policy

Integrated Site Management Sample Business Flows

User Navigates to Integrated Applications from Single Shared Site

Partner Navigates to Integrated Applications from Multiple Sites

Implementing Initial Customer Application Pages

Overview of Implementing Initial Customer Application Pages Chapter

Customer Application Overview

Customer Application Terminology

Site Selection Page

Site Selection Page Overview

Languages Implemented

Site Selection Page Images

Bins on Site Selection Page

Integration with Other Oracle Applications

Setting up Site Selection Page Columns

Preview Mode and Site Selection Page

Additional Site Selection Page Functionality

Site Home Page

Initial Landing Page Icons and Other Elements

Bins on Site Home Page

Group Picker

Language Images

Language Links

Language List

Logo Image

Navigation Icons

Quick Search

Specialty Site Picker

Implementing Products

Overview of Implementing Products Chapter

Products in Oracle iStore Overview

Other Oracle iStore Integrations for Product Deployment

Guidelines and Considerations for Oracle iStore Product Setup

Products Retrieved From a Single Inventory Organization

Inventory Categories and the iStore Product Catalog

Required Inventory Flags for Oracle iStore Products

Categories Lists and Site Administration UI Behavior

How Oracle iStore Product Fields Map to Oracle Inventory Fields

Providing Regular Available to Promise (ATP)

High-Level Steps to Set up Regular ATP

Setting Display Options for Units of Measure

Translating Product Descriptions

Using Product Autoplacement

Autoplacement Available for Leaf Sections Only

Running Product Autoplacement Concurrent Program

Support for Service Items

Service Items Support Key Terms and Definitions

Service Items Catalog and Shopping Cart Display

Multiple Services for a Single Item

Configured Items

Product Search

Express Checkout

Item-Level Shipping

Implementing Service Items Support

Customizing Oracle iStore to Link Services to Oracle Install Base Items

Setting up Product Search for the Customer Application

Product Comparison Overview

Implementing Section Attributes and Product Extended Attributes

Using Product Comparison

Implementing Product Search Using Enterprise Command Center (ECC)

Overview of the Product Search Using ECC

Running the iStore ECC Data Population Concurrent Program

Configuring Descriptive Flexfields for Search

Running the iStore Data Load Programs

Displaying the Required Descriptive Flexfield (DFF) Attributes in Available Refinements

Setting ECC Search Profile Options

Implementing the Catalog

Overview of Implementing the Catalog Chapter

Understanding Customer Application Page Display

Display Templates Overview

Display Templates Present the Customer Application

Display Template Characteristics

Creating New Display Templates

Importing or Exporting Display Template Mappings

Catalog Overview

Implementing Sections

Catalog Hierarchy Guidelines and Behavior

Section Types

Section Statuses

Product Status

Understanding Section Display

Section and Product Display Profile Options

Section Templates Overview

Process Flow for Building Section Structure

Section Templates

Overview of Section Template Categories

Templates for Section Contains Featured Subsections Category

Templates for Section Contains Navigational Subsections Only Category

Templates for Section Contains Products Only Category

Templates for Component for Sections Contain Nav. Subsec. Only Category

Templates for Component for Sections Containing Products Only Category

Product Templates

Product Additional Information

Product Basic Information

Product Basic Information with Image

Product Detail with Image

Product Detail without Image

Product Detail with Services

Creating and Maintaining Sections

Creating Sections

Deleting Sections

Duplicating Sections

Adding Products to Sections Using the Sections Pages

Assigning Sections to Sites

Adding Content to Sections

Selecting Layout and Setting Display Templates for Sections

Setting the Display Order of Section Descendants

Using SQL to Order Section Descendants

Using the Section Search Utility

Maintaining Products in Sections

Previewing Products

Updating Product Details

Adding Products to Sections Using the Products Pages

Including or Excluding Products from Sites

Setting Content at the Product Level

Setting Display Templates for Products

Searching for Products

Configuring Bin Placement and Content

Bins Overview

Using Fixed Bin Layout

Using Configurable Bin Layout

Group Bins

Mapping Source Files to Display Templates

Setting up Section Display Templates Text Messages

Using Product Relationships

Display Templates to Show the Related Products

How to Map the Relationships

Creating Relationships Using Mapping Rules

Direct Punchout Catalog

Overview of Direct Punchout Catalog

Direct Punchout Process Flow

Oracle iStore Site Setup

Procurement User Account

Setting up of the Punchout Session

User Session Behavior

Customer Application Page Display

Support for Items

Send Shopping Cart

Cart (Quote) Status Transitions

Security and Privacy

XML Documents

Display Templates

Oracle iStore Implementation Tasks for Direct Punchout Catalog

Oracle iProcurement Implementation Tasks for Direct Punchout Catalog

Implementing Content

Overview of Implementing Content Chapter

Content Overview

How Oracle iStore Determines Which Content to Display

Media Objects and Content Components Classes

Understanding Content Components

Seeded Content Components

Copying Content Components

Understanding Media Objects

Media Objects Guidelines and Behavior

Using Media Objects to Present Message Text

Message-Class Media Objects Guidelines and Behavior

Seeded Media Objects

Media Objects Search Utility

Creating New Media Objects

Assigning Content Items to Media Objects

Using the Content Repository

Content Repository Overview

Understanding IBE: Use Database for Media Storage

Updating Source Files

Uploading Source Files

Implementing Pricing

Overview of Implementing Pricing Chapter

Pricing Functionality Overview

Pricing Terminology

Basic Pricing Versus Advanced Pricing with Oracle iStore

Best Price and Site-Based Price List Scenarios

Other Pricing Profile Options

Price Lists Overview

Multiple-Currency Price Lists

Pricing Qualifiers Overview

Pricing Qualifiers Supported by Oracle iStore

Oracle iStore Site as Pricing Qualifier

Pricing Modifiers Overview

Promotion Code Modifiers

Promotional Goods Modifiers

Pricing Agreements

General Pricing Agreement Guidelines

Item-Level Agreements

Commitments

Customer Account Price Lists

Customer Account Price Lists Functional Flow

Implementing Customer Account Price Lists

Creating Price Lists

Creating Price Lists with Discount Modifiers

Implementing Payment Types and Shipping Methods

Overview of Implementing Payment Types and Shipping Methods Chapter

Oracle iStore Payment Types Overview

The Oracle Payments Role in Payment Methods

Credit Card Processing

Credit Card Processing Rules and Behavior

Payment Types Business Flows

Non-Credit Card Business Flow

Credit Card Business Flow

Credit Card Verification Number Support

Overview of CVV2

CVV2 Process Flow

Implementing CVV2

Rules and Guidelines for CVV2

Credit Card Risk Management Support

Overview of Risk Management

Risk Management Process Flow

Implementing Risk Management

Express Checkout Integration

Behavior Involving ASO: Credit Card Authorization Profile

Credit Card Authorization for Entered or Booked Orders

Statement Billing Address for Credit Cards

Implementing Mandatory Credit Card Statement Address

Setting up Payment Types

Setting up Non-Credit Card Payment Types

Setting up Credit Card Payment Types

Using Payment Types Threshold

Tables Involved in Payment Types Threshold

Implementing Payment Types Threshold

Setting up Item-Level Billing

Setting up Payment Commitments

Define Commitment

Enable Commitment

Setting up Shipping Functionality

Setting up Web-Enabled Shipping Methods

Assigning Freight Carriers to Default Inventory Organization

Setting up Shipping by Site

Allowing Item Level Shipping

Allowing Users to Enter Shipping Information

Implementing Carts and Orders

Overview of Implementing Carts and Orders Chapter

Shopping Carts

Shopping Carts Overview

Types of Shopping Carts

Shopping Cart Menu

Active/Saved Carts Process Flow

Common Shopping Cart Elements

Accessing Cart Lists in the Carts Page

Accessing Saved Carts

Accessing Saved Quotes

Working with the Active Cart

System-Saved and Default-Named Shopping Carts

Duplicating Shopping Carts

Shopping Cart Items Pricing

Using Additional Information (DFFs) in Shopping Carts

Using Attachments in Shopping Carts

Checking Item Availability in Shopping Carts

Shopping Lists

Shopping Cart Security

Tax Display in Shopping Carts

Shopping Cart Expiration Values

Merging Duplicate Items in Cart

Decimal Quantities for Cart Items

Direct Item Entry

Direct Item Entry Benefits

Direct Item Entry Process Flow

Process Flow for Uploading Comma Separated Values File

Implementing Direct Item Entry

Shopping Cart Sharing

Cart Sharing Overview

Shared Cart Behavior

Shared Cart Roles

Sharing Carts

Re-sharing Carts

Retrieving Shared Carts

Requesting Assistance or Rejecting T&Cs with Shared Carts

Additional Rules and Guidelines for Cart Sharing

Quote Sharing

Implementing Shared Carts

Checkout and Order Placement

Checkout and Order Placement Overview

Checkout Flow Trail

Shopping Cart Defaulting During Checkout

Pricing Calls During Checkout

Requesting Sales Assistance During Checkout

Rejecting Terms and Conditions During Checkout

Mandating B2B Contact Information During Checkout

Selection and Creation of Organization Data During Checkout

How Account Sites Are Generated with Orders

Smart Checkout

Express Checkout

Checkout Flow Pages

Orders Business Flow

Capture End Customer Data During Checkout

Overview of Capture End Customer Data Feature

Searching for and Selecting End Customer Data

Rules and Guidelines for Capture End Customer Data Feature

Implementing Capture End Customer Data Feature

Order Tracking

Order Tracker Overview

Searching in Order Tracker

Orders and Related Pages

Install Base Items in Order Tracker

Configured Items in Order Tracker

Order Tracker for B2C Users

B2C Option for View By Orders

Permission Checking in Order Tracker

Setting Number of Invoice/Order Lines to Display

Order Tracker Hook for Shipping Lines

Changing Order Tracker Column Attributes

Order Cancellation

Order Cancellation Process Flow

Implementing Order Cancellation

Order Returns

Returns Overview

Returns Functionality With and Without OM Release 11.5.10

Validations Performed in Returns Process

Pending Returns Queue

Returns Process Flows

Tracking Returns

Returns Profile Setting and UI Display

Rules and Guidelines for Returns

Implementing Returns

Step 1 - Set Profile Options

Step 2 - Verify B2B User Permissions

Step 3 - Set up Transaction Type

Step 4 - Set up Returns with Approval

Step 5 - Set up Returns Policy

Step 6 - Verify Oracle Inventory Returns Flag

Step 7 - Customize Returns Lookups

Step 8 - Set up E-Mail Notification Support

Step 9 - Verify Inventory Setup for Items with Serial Numbers

Oracle iStore and Party/Account Merge

Party/Account Merge Overview

Party Merge

Customer Account Merge

Oracle iStore's Behavior with Party/Account Merge

Running Party and Account Merge

Oracle iStore Foreign Keys Used in Party/Account Merge

Shopping Cart Purge

Implementing User Management

Overview of Implementing User Management Chapter

Overview of User Management

Key Terms and Definitions

Integration with Oracle User Management

User Registration Overview

User Management Integration with Other Oracle Applications

Common Registration Framework Benefits and Behavior

User Type Support Across Applications

Support for URL Parameters

E-Mail Notifications Support

Preservation of Application Context

Deep Linking Support

Support for Single Sign-On

Ensuring Proper Dependency Setup for User Management

Setting up User Registration

Setting up Account Creation

Setting up Approval Definitions

Setting up E-Mail Notifications for User Management

Setting up Enrollments

Setting up Custom User Types

User Types Overview

Registering Using Oracle iStore

Behavior When Users Get Rejected

Check Username Availability

User Type Registration Selections

User Registration Information Entry Pages

Online Access to Existing Account

Partial Registration

Ability to Disable User Creation

Logging in Through Oracle iStore

Password Expiration

Opting In/Opting Out

Managing Business Users with Oracle iStore

B2B User Management Overview

B2B User Registration Approval Options

Mandating Company Phone Number During Registration

Self-Registration Steps for B2B Users

Oracle iStore B2B User Roles

Overview of Primary Users and the User Management Pages

Pending Approvals Page

Approval Types

Conditions for Approving Users

Account Assignment During Approval

Approving B2B Users Who Have Self-Registered

Rejecting a Request

Contact Management Page

Searching for Contacts and Users

Creating Contacts

Updating User and Contact Details

Creating B2B Users

Assigning Roles to B2B Users

Assigning Sites to B2B Users

Account Assignment After Approval

Removing Accounts from Users

Role Management Page

Creating and Updating Custom Roles

Removing Roles from Users

User and Company Profile Management Overview

Integration with Other Oracle Applications

Personal Profile Pages

Company Profile Pages

Configuring Profile Menus

Setting up Self-Service Login Assistance

Self-Service Login Assistance Process Flow

Establishing Multicustomer Access Relationships

Assigning Existing Contacts to Additional Customers as a Self Service User

Verifying Data Setup for a Self Service Contact Relationship

Switching Customer and Account

Implementing Customer Assistance

Overview of Implementing Customer Assistance Chapter

Customer Assistance Features Overview

Sales Assistance

Sales Assistance Process Flow

Implementing Sales Assistance

Call Me Back Assistance

Implementing Messages and Prompts

Overview of Implementing Messages and Prompts Chapter

Site Text Messages Overview

Modifying Text Messages

Locating Text in JSPs

Translating Message Text

Site-Specific Messaging

Custom Text Message Placeholders

Self-Service Login Assistance Messages

Modifying Oracle Application Object Library Lookups

Sales Assistance Reasons Lookups

Share Cart Roles Lookups

Media Objects and Content Components Classes Lookups

Site Group Names Lookup

Returns Reasons Lookup

Order Tracker Search Lookups

User Type Lookups

Search Engine Indexing Lookups

Implementing Globalization and Multi-Org Architecture

Overview of Implementing Globalization and Multi-Org Architecture Chapter

Overview of Globalization and Multiple Organization Architecture

Oracle iStore Key Global Features and Benefits

Implementing Globalization with Oracle iStore

Step 1 - Implement Oracle Multiple Organization Architecture

Step 2 - Install Languages and Currencies

Step 3 - Set up Oracle iStore Customer Application Responsibilities

Step 4 - Create Global Sites

Step 5 - Translate Product Descriptions

Step 6 - Enable Global Currencies and Price Lists

Step 7 - Set up Global Customer Application

Step 8 - Use Global Address Formats

Step 9 - Ensure Display of Localized Quantities

Implementing Miscellaneous Internet-Related Features

Overview of This Chapter

Customer Application Page Caching

Overview of Caching

Overview of Cached Data in Oracle iStore

Setting up JTT Cache

Search Engine Indexing

Indexing Behavior in Oracle iStore Customer Application

Guidelines for Search Engine Indexing

Implementing Search Engine Indexing

Secure Socket Layer Connections

Enabling SSL Switching

SSL and Non-SSL Enabled Pages in Oracle iStore

Setting JTT JVM Cookie Parameters

DeMilitarized Zone Environment Support

Verifying the Implementation

Verifying the Implementation

Oracle iStore Implementation Verification Tasks

Diagnostics and Troubleshooting

Overview of Diagnostics and Troubleshooting Chapter

Oracle CRM Diagnostics

Browser Cookies and Oracle Java Applications

Steps to Check JTT Cookie Properties

How to Find the JTT Session Cookie Name

Setting up User-Level Logging

Steps to Set up JSP/Java Level Logging

Steps to Set up PL/SQL Level Logging

Technology Stack Debugging

Receiving Diagnostic Messages

Site Administration UI Errors

Understanding Browser Reload Action

Section Hierarchy Errors

Cannot Find Item to Add to Section

Customer UI Login Errors

Display Manager Errors

TemplateNotFoundException or MediaNotFoundException

NullPointerException (Template or Multimedia Object is Null)

New Template (or Multimedia) Has Been Associated with a Product/Category/Section, But Won't Show Up at Runtime

Catalog Errors

Checkpoints

Specific Error Messages for Catalog

Pricing Errors

Checkpoints

Generating a Pricing Debug Trace

Search Errors

Notifications Errors

Notifications Are Not Delivered or Have Errors

Approval/Rejection Notifications Not Sent

Lead Import Errors

Leads Have No Owner

Lead Data Overlaps

Fulfillment Errors

Product Comparison Errors

Integrating Oracle iStore with Oracle Advanced Supply Chain Planning

Overview of Integrating Oracle iStore with Oracle Advanced Supply Chain Planning Chapter

Overview of Oracle Advanced Supply Chain Planning

Setting up Oracle Advanced Supply Chain Planning

Integrating Oracle iStore with Oracle Bills of Material

Overview of Integrating Oracle iStore with Oracle Bills of Material Chapter

Overview of Oracle Bills of Material

Oracle iStore Functionality with Oracle Bills of Material

Implementing Oracle Bills of Material

Integrating Oracle iStore with Oracle Configurator

Overview of Integrating Oracle iStore with Oracle Configurator Chapter

Overview of Oracle Configurator

Creating Configurable Product Models

Oracle iStore Functionality with Oracle Configurator

Setting up Oracle Configurator

Testing the Oracle Configurator Setup

Troubleshooting Oracle Configurator Integration

Integrating Oracle iStore with Oracle Content Manager

Overview of Integrating Oracle iStore with Oracle Content Manager Chapter

Oracle Content Manager Overview

Oracle Content Manager Key Features

Oracle Content Manager Integration Key Terms and Definitions

Oracle Content Manager Content Types

Grouping Content Types

Implementing Oracle Content Manager

Oracle iStore Functionality with Oracle Content Manager

Architecture and Integration Points in Oracle iStore-OCM Integration

Business Flows for Oracle iStore-OCM Integration

Implementing Oracle iStore-OCM Integration

Site Administration Behavior with OCM Integration

Usage Summary Pages

Concurrent Program to Migrate Data

Understanding the OCM Integration Profile Option

Integrating Oracle iStore with Oracle iSupport

Overview of Integrating Oracle iStore with Oracle iSupport Chapter

Overview of Oracle iSupport

Overview of Oracle iStore Functionality with Oracle iSupport

Integrating Oracle iSupport with Oracle iStore Site Management

Summary of Site Management Options for Oracle iSupport

Support Home Page

Setting up a Support Site - Sample Scenario

Enabling Sites Navigation Icon

Enabling the Quick Links Bin

Enabling the Support Group Bin

Oracle iStore Customer UI Access for Oracle iSupport Users

Setting Profile Options for Pricing

Registration for Oracle iSupport Users

Customizing Oracle iSupport User Profile Pages

Example Business Scenarios

Using Oracle iSupport for Call Me Back Functionality

Setting up Call Back in Oracle iStore

Integrating Oracle iStore with Oracle Marketing

Overview of Integrating Oracle iStore with Oracle Marketing Chapter

Overview of Oracle Marketing

Implementing Oracle Marketing

Oracle iStore-Oracle Marketing Integration Overview

Oracle Marketing Products Integration

Products Functionality with Oracle Marketing Integration

Product Creation and Maintenance Overview

Implementing Oracle Marketing Products Integration

Using Oracle Marketing to Provide Content in the Customer Application

Campaign Source Code Tracking

Click-Through-Destination Tracking

Session Tracking of Campaign Source Code

Leads

Offer Source Code Tracking

Integrating Oracle iStore with Oracle Partner Management

Integrating Oracle iStore with Oracle Partner Management

Overview of Oracle Partner Management

Test Object

Implementing Oracle Partner Management

Oracle iStore-Oracle Partner Management Integration Overview

Summary of Site Management Options for Oracle Partner Management

Partner Home Page

Setting up a Partner Site - Sample Scenario

Partner Program Enrollments

Enabling Sites Navigation Icon

Enabling the Quick Links Bin

Enabling the Partners Group Bin

Oracle iStore Customer UI Access for Oracle Partner Management Users

Setting Profile Options for Pricing

Registration for Oracle Partner Management Users

Customizing Oracle Partner Management User Profile Pages

Setting Default Administrator for Partner Orders Errors

Example Business Scenarios

Integrating Oracle iStore with Oracle Quoting

Overview of Integrating Oracle iStore with Oracle Quoting Chapter

Overview of Oracle Quoting

Setting up Oracle Quoting

Oracle iStore-Oracle Quoting Integration Overview

Quote Publishing

Conditions for Publishing a Quote

API-Level Validation of Site Settings

Web Published Quotes Business Flow

Setting Web Publish Profile Options

Allowing Customers to Update Published Quotes

Integrating Oracle iStore with Oracle Sales Applications

Overview of Integrating Oracle iStore with Oracle Sales Applications Chapter

Oracle Sales Product Suite Overview

Oracle iStore Lead Import Functionality Overview

Oracle iStore Lead Import Benefits

Oracle iStore Lead Import Process Flow

Setting up Oracle iStore to Generate Leads

Setting iStore Lead Import Profile Options

Ensure User Setups for iStore Lead Import Concurrent Program Set

Setting up Oracle Sales Applications for Lead Import

User Requirements for Running Sales Lead Import Program

Oracle Sales Profile Options Required for iStore Lead Import

Running the Leads Concurrent Programs

Run iStore Lead Import Concurrent Program Set

Best Practice for iStore Lead Import Concurrent Program Set

iStore Lead Import Concurrent Program Enter Parameters Screen

Run Sales Lead Import Concurrent Program

Integrating Oracle iStore with Oracle Sales Contracts

Overview of Integrating Oracle iStore with Oracle Sales Contracts Chapter

Overview of Oracle Sales Contracts

Setting up Oracle Sales Contracts

Terms and Conditions

Terms and Conditions Process Flow

Express Checkout with Terms and Conditions

Implementing Terms and Conditions

Contract Expert

Unstructured Contract Terms

Integrating Oracle iStore with Oracle Shipping Execution

Overview of Integrating Oracle iStore with Oracle Shipping Execution Chapter

Overview of Oracle Shipping Execution

Setting up Oracle Shipping Execution

Integrating Oracle iStore with Oracle Single Sign-On

Overview of Integrating Oracle iStore with Oracle Single Sign-On Chapter

Overview of Single Sign-On

Implementing Oracle Single Sign-On Server

Single Sign-On Functionality with Oracle iStore

User Authentication

User Session Parameters

User Notification Events

User Registration

User Registration with CAPs

User Management

Oracle iStore Sensitive Pages

Language Support

SSO Logout Page With Partner Site Outside of Oracle Applications

Implementing Oracle Single Sign-On with Oracle iStore

Integrating Oracle iStore with Oracle Application Server Web Cache

Overview of Integrating Oracle iStore with Oracle Application Server Web Cache 10g Chapter

Overview of Oracle Application Server Web Cache 10g

Oracle iStore Functionality with Oracle Application Server Web Cache 10g

Setting up Oracle Application Server Web Cache 10g

Step 1 - Perform Initial Setup for Oracle Application Server Web Cache 10g

Step 2 - Create a Rule for Multiple Documents with Same Selector (URL) by Cookies

Step 3 - Create Session/Personalized Attribute Definitions

Finding a Value for ICXSession Cookie

Finding a Value for JTTSession Cookie

Step 4 - Create Session/Personalized Attribute Related Caching Rules

Step 5 - Create Cacheability Rules

Step 6 - Create Expiration Rules

Step 7 - Create a Selector Association for the Multiple Documents Rule

Step 8 - Create Selector Associations for Sessions and Personalized Attributes

Step 9 - Create Session-Encoded URL Association

Step 10 - Set Up Test Environment

Post-Setup Step

Partial Web Cache

Dynamic Page Cacheability for Section Configurable Layout

Integrating Oracle iStore with Oracle Workflow

Integrating Oracle iStore with Oracle Workflow

Overview of Oracle Workflow

Oracle iStore Functionality with Oracle Workflow

Notifications Business Flow

Oracle iStore Notifications

Setting up Oracle iStore to Use Oracle Workflow Notifications

Setting up Oracle iStore to Use Workflow Notifications - Required Steps

Setting up Oracle iStore to Use Workflow Notifications - Optional Steps

Customizing Oracle iStore-Oracle Workflow Integration

Creating Messages

Concurrent Programs

Overview of Oracle Applications Concurrent Programs

Overview of Oracle iStore Concurrent Programs

Search Functions Concurrent Programs

Duplicate Section Concurrent Programs

Order Submission Concurrent Program

Template Mappings Import/Export Concurrent Programs

iStore Lead Import Concurrent Program Set

iStore Product Autoplacement

iStore Oracle Content Manager Integration Migration

Oracle Marketing Integration Concurrent Program

Oracle Payments Integration Concurrent Program

Running Concurrent Programs

Checking Concurrent Program Status

Advanced Display

Overview of Advanced Display Chapter

Advanced Content Tasks

Creating New Content Components

Assigning Media Objects to Content Components at the Site Level

Descriptive Flexfield Support

Overview of DFFs in Oracle iStore

Use Case Examples

DFF Process Flows

Behavior and Guidelines for DFFs

Implementing DFFs in Oracle iStore

Display Template Mappings Import and Export

Template Mappings Import/Export Features and Benefits

Running the Template Mapping Export Concurrent Program

Running the Template Mapping Import Concurrent Program

Setting up Debug for Template Mappings Concurrent Programs

Copying Template Mappings Between Sites in the Same Instance

Copying Template Mappings Between Instances

Advanced Product Relationships Procedures

Building Relationships Using Other than the Related Type

Seeded Relationship Types

Creating New Relationship Types

Creating Relationships Using SQL Rules

Using Display Styles for Default Display

Deep Linking Support

Customizing Templates

How Customer UI Pages Call Templates

Template Customization Tasks

Upgrade Strategy for Custom JSPs

Creating Template Source Files

Creating New Templates

Understanding Catalog Flow

Customizing Section Templates

Customizing Item Templates

Customizing the Style Sheet

Customizing Help

API Documentation

Customer Application Process Flows

Overview of Customer Application Process Flows Chapter

Process Flow for Specialty Sites

Process Flow for Product Search

Process Flows for Shopping Carts

Process Flow for Saving Carts

Process Flow for Cart Sharing and Retrieval

Process Flow for Shopping Lists

Carts Page Process Flow

Quotes Page Process Flow

Update Quote Process Flow

High-Level Process Flow for B2B Checkout

B2B Shipping Information Process Flow

B2B Billing Information Process Flow

Process Flow for B2C Checkout

Process Flow for User Account

Process Flow for User Profile

Process Flow for Order Tracker

Sample User Registration Flows

Profile Options

Overview of Profile Options Appendix

Oracle CRM Technology Foundation Profile Options

Concurrent Program Manager Profile Options

Site Administration UI Setup Profile Options

Customer UI Mandatory Setup Profile Options

Other Customer UI Profile Options

Customer UI Pricing Profile Options

Customer UI Product Search Profile Options

Lead Import Profile Options

Oracle Workflow (E-mail Notifications) Integration Profile Options

Caching and SSL Profile Options

Oracle Order Capture/Oracle Quoting Integration Profile Options and Parameters

Oracle Configurator/Bills of Material Integration Profile Options

Oracle Content Manager Integration Profile Options

Oracle Marketing Integration Profile Options

Unsupported Profile Options

Seeded User Data

Overview of Seeded User Data Appendix

Understanding Oracle Applications Responsibilities

Oracle Forms Responsibilities for Oracle iStore Setup

Oracle E-Business Suite Responsibilities for Oracle iStore Setup

Oracle iStore Customer UI Responsibilities

Oracle iStore Customer UI Roles and Permissions

Oracle iStore B2B User Permissions

Oracle iStore B2B User Permissions Descriptions

Site Management User Type Definitions

Site Management User Registration Templates

Site Management Profile Pages Permissions

Permission Migration Script

Seeded Display Data

Overview of Seeded Display Data Appendix

Display Template Categories

Catalog Display Templates

Seeded Bin Display Templates

Shopping Cart Display Templates

Service Items Display Templates

Descriptive Flexfield Display Templates

Shopping List Display Templates

Orders and Checkout Display Templates

Express Checkout Display Templates

Post Sales Display Templates

Install Base Templates

Returns Display Templates

Available to Promise Display Templates

User Management Display Templates

Product Search Display Templates

Catalog Punchout Display Templates

Other Display Templates

Oracle Configurator and BOM Integration Display Templates

Oracle iSupport Integration Display Templates

Oracle Partner Management Integration Display Templates

Oracle Quoting Integration Display Templates

Non-Current Display Templates

Media Objects

Index

Oracle iStore Implementation and Administration Guide

Contents