Your company may have set limits on the amount of the appeasement that an agent may issue. If so, before the order can be submit for fulfillment, the order must be approved. Once the order is submitted, the Order Confirmation page will indicate that the order requires approval. The order confirmation can be configured to send e-mail confirmation once the order has been approved or rejected. The state of the order will change to “Pending Agent Approval” if viewed in the Customer Order History or Order Search pages.

If the order is approved, the order status will change to “Approved” and will continue through the fulfillment process as usual.

If the order is rejected, the status of the order will change to “Agent Cancelled” and will be considered incomplete. Orders that are rejected cannot be edited or resubmitted. If there is an e-mail address associated with the address, an e-mail will be sent informing the customer that the order will not be fulfilled.