In order to approve or reject orders, you must have been provided with the correct authorization levels. Contact your administrator for additional information on approval authorization. If you have approval permission, you will have access to the Approvals page, which lists all of the orders that require approval.

The Approvals page is accessed through the Orders menu on the Commerce page. The menu item indicates that there are orders awaiting review by displaying a number next to the Approvals option.

Note: The number indicated on the menu may not be accurate, as the number is not updated continually.

Select the order to approve or reject. You can review the order by clicking on the order ID.

Approving Orders

Once you have reviewed the order and determined that the order will be approved, click the Approve link. The order will be sent forward through the submission process. If an e-mail address is available, an order approval confirmation will be sent to the customer as usual.

Rejecting Orders

If you review the order and determine that the order should be rejected, click the Reject link. The order will be set to the order status “Agent Cancelled”. Orders that have been rejected cannot be modified or resubmitted. If an e-mail address is available, an order rejection e-mail will be sent to the customer indicating that the order will not be fulfilled.