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Creating Work Order Tasks

To create a work order task, use the Work Order (WM_WO) component.

This section discusses how to:

Pages Used To Create Work Order Tasks

Page Name

Definition Name

Navigation

Usage

Work Order

WM_WO_HDR

select Maintenance Management, then select Work Order Management, then select Work Order

Select, enter, or view data in the Work Order Tasks grid.

Requirements

WM_WO_TASK_RQMT

select Maintenance Management, then select Work Order Management, then select Work Order

Select the Requirements tab.

Create and update work order tasks and task requirements.

Task Status History

WM_TASKSTATUS_SEC

Click the As of xx/xx/xxxx date link on the Requirements page.

Review the history of work order task status changes for the selected task.

Work Order Task Accounting

WM_WO_TSK_ACCTG

  • select Maintenance Management, then select Work Order Management, then select Task Accounting

  • Click the Set Accounts link on the Requirements page.

Set up asset capitalization and chargeback information.

Personal Data

WM_PERSON_DATA_SEC

Click the link associated with a selected supervisor's name or the link associated with a selected contact's name.

Review additional personal information, such as the telephone number, of the selected individual.

Scheduler Information

WM_SCHEDULER_SEC

  • Click a selected scheduler's name link on the Work Order - Requirements page.

  • Click a selected scheduler's name link on the Work Order - Miscellaneous page.

  • Click a selected scheduler's name link on the Work Order page.

View specific information about the scheduler.

Change Shop to Identify Crew

WM_CREW_BUSHOP_SEC

Click the Change Shop for Crew link.

Change the shop for a selected crew.

Work Order History for Asset

WM_ASSETWO_SEC

  • Click the Work Order History link on the Work Order page.

  • Click the Work Order History link on the Requirements page.

  • Click the Work Order History link on the Schedules page.

View a history of the work order created, completed, and closed for the specified asset.

Maintenance History by Type

ASSET_MAINT_SUM_01

  • Click the Asset Maint. History link on the Work Order page.

  • Click the Asset Maint. History link on the Requirements page.

  • Click the Asset Maint. History link on the Schedules page.

Review the maintenance history based on the type of maintenance performed.

Asset Information

WM_WO_ASSET_SEC

  • Click the Asset Details link on the Work Order page.

  • Click the Asset Details link on the Requirements page.

  • Click the Asset Details link on the Schedules page.

Displays detailed asset information such as the asset type, asset subtype, manufacturer ID, and model.

Downtime Entry

WM_WO_DOWNTIME

  • Click the Asset Downtime link on the Requirements page of the Work Order component.

  • Click the Asset Downtime link on the Schedules page of the Work Order component.

  • Maintenance Management, Work Order Processing, Downtime Entry

  • Click the Downtime link on the Task Actual Dates/Time tab of the Work Order Tasks grid in the Technician Workbench

Enter the start and end dates and times that the asset will be unavailable for use.

Asset Calendar

RS_ASSET_MONTH

Maintenance Management, Work Order Management, Work Order. Click the Asset Calendar link in the Work Order Tasks - Asset Information grid.

Access and review the Asset Calendar.

This link displays only if you select an asset for the task.

Task Details

RS_SCHED_APPT

Click the day link in the Asset Calendar.

Review the task details for an asset on a specific day.

Asset Daily Schedule

RS_ASSET_DAILY

Click the Return to Asset Daily Schedule link on the Task Details page.

Displays the asset's schedule per day hour by hour.

Task Template Search

WM_JRL_TT_SRCH_SEC

  • Click the Task Templates link on the Work Order - Requirements page.

  • Click the Task Templates link on the Work Order - Schedules page.

Search for a work order task template to copy to the work order.

Task Cost Recovery

WM_WO_TSK_CLAIM

Maintenance Management, Work Order Management, Work Order. Click the Warranty Claim link in the Work Order Tasks - Asset Information grid.

Enter warranty claim information to begin the process of attempting to recover costs from a supplier based on an asset's warranty.

Meter Reading History

AM_MTR_RD_HIS

  • Click the Meter History link on the Requirements page.

  • Click the Meter History link on the Schedules page.

Review the meter reading history of the meter associated with the selected asset.

Requirements Page

Use the Requirements page (WM_WO_TASK_RQMT) to create and update work order tasks and task requirements.

Image: Requirements page

This example illustrates the fields and controls on the Requirements page. You can find definitions for the fields and controls later on this page.

Requirements page

Additional Task Information

The Additional Task Information group box contains these fields:

Task Asset Information

If you identify an asset in the work order header, it can apply to all the work order tasks. However, you can also identify different assets for each work order task. To use more than one asset in a work order, you must select the Multiple Assets Per Work Order option in the work order business unit. If you do not select this option, the asset fields for a task are not available for selection and the tasks use the asset selected in the work order header.

Note: The principles of selecting an asset for a task are the same as selecting an asset in the work order header.

Problem, Cause, and Resolution Data

You can optionally associate a problem group, problem, cause, and resolution with a work order task. Specifying these values enable you to search for a work order job or task template, which already has requirements defined for this type of problem. In addition, specifying these values enables you to categorize this task in order to later search for this task or other work orders and tasks associated with the PCR data specified for this task.

See Understanding Work Order Templates.

Resource Requirement and Associated Task Data Links

Click the Labor, Inventory, Purchase/On-Hand, and Tools links to set up resource requirements for a work order task. This is described in detail in the Defining Work Order Task Requirements topics.

See Defining Resource Requirements for a Work Order Task.

Downtime Entry Page

Use the Downtime Entry page (WM_WO_DOWNTIME) to enter the start and end dates and times that the asset will be unavailable for use.

Image: Downtime Entry page

This example illustrates the fields and controls on the Downtime Entry page. You can find definitions for the fields and controls later on this page.

Downtime Entry page

The Downtime Entry page header information is derived from the asset description in the work order task.

Planned Downtime

Select a reason for the downtime and then select the proposed start and end downtime dates and times, and enter the number of yours that you think the asset will be down. When you save the page, the variance field initially displays the hours of proposed downtime.

Actual Downtime

You can modify the Downtime Reason if necessary. Enter the actual dates and times that the asset was down and the number of hours that it was down. When you save the page, the variance on the Planned Downtime tab displays any difference. For example, if you planned for the asset to be down for repair for 4 hours and it only took two hours to repair it, then the Variance field will display – 2.000.

Work Order - Task Accounting Page

Click the Set Accounts link on the Requirements page to access the Work Order Task Accounting page.

Image: Work Order - Task Accounting page

This example illustrates the fields and controls on the Work Order - Task Accounting page. You can find definitions for the fields and controls later on this page.

Work Order - Task Accounting page

Asset Information

Project