Call Center

Interview Patient

User can log and conduct Call Center interviews.

For more information, see Starting an interview.

Edit Patient Profile

User can add a patient to the Call Center by editing the patient profile.

For more information, see Adding a patient to the Call Center.

Assign Call Center Staff

User can assign patients to a user with the Call Center Staff role.

For more information, see Assigning staff to the Call Center.

Override Incomplete Forms

User can perform an interview with a patient outside of the scheduled Survey window.

For more information, see Performing an interview outside of the survey window.

Get eCodes

User can view the eCodes for a phone-based patient if the patient email address is not in the system.

For more information, see Conducting a survey.