Technical Support Information Worksheet
If the troubleshooting information fails to solve your problem, use the
following table to collect information that you might need to communicate to the Oracle
Service personnel.
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Service contract number
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System model
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Operating system
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Peripherals attached to the system
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Email address and phone number for you and a secondary
contact
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Street address where the system is located
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Superuser password
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Summary of the problem and the work being done when the problem
occurred
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IP address
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Server name (system host name)
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Network or Internet domain name
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Proxy server configuration
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