Supported Features for Siebel Find and Siebel Search

Modified topic. It has been updated to include the following Search Center integrations for Oracle's Siebel Open UI framework:

• Computer telephony integration
• Siebel Smart Answer integration

Setting Up Left-Hand Navigation

New topic. It describes how to set up left-hand navigation for applications that use Siebel Open UI.

Configuring Siebel Search Engine Settings

Modified topic. If using Oracle Secure Enterprise Search version 11.2.2.2, then you must update the version number of the OSES search engine to 11.2.2.2, and the following values:

• Admin API Namespace
• Admin API Webserver Address
• Password
• SES Password
• Username

About Siebel Tools Find Objects

Modified topic. Customizing Siebel Find using virtual business components (VBCs) is not supported.

Configuring Find Parameters for Computer Telephony Integration

Modified topic. The configuration to enable computer telephony integration with the Siebel Search Center has been changed. This integration is now configured using FindField.<Display Name> instead of FindField.<Find Field Name>. FindField.<Display Name> is used for both Siebel Open UI and Siebel High Interactivity.

Configuring the Find Results View

Modified topic. The configuration for the Find results view is supported in Siebel High Interactivity but is not supported in Siebel Open UI.

Configuring the Business Service User Property in ContentService When Indexing Business Component Pairs

New topic. When indexing business component pairs (such as Solution and Solution Admin), this topic describes how to configure the Business Service User Prop in ContentService.

Administering Batch Processing Status for FTP and HTTP Indexing

Checking Batch Status for HTTP Index

Checking Batch Status for FTP Index

New topics. Describes the batch processing operations that you can use to check the batch status on HTTP and FTP index information.

Siebel Search Center Functionality for Siebel Open UI

Modified topic. The Siebel Search Center now supports the following features for Siebel Open UI:

• Siebel Smart Answer integration. The Siebel Search Center supports integration with the Siebel Smart Answer knowledge base for manual or automated searches.
• Computer telephony integration. The Siebel Search Center supports automated searches for computer telephony integration.

Performing a Siebel Smart Answer Search in Siebel Open UI

New topic. Describes how to perform a Siebel Smart Answer search in Siebel Open UI.

Performing a Siebel Smart Answer Search from Service Requests in Siebel Open UI

New topic. Describes how to perform a Siebel Smart Answer search from the service requests view in Siebel Open UI.

Performing a Find Operation in Siebel Open UI

Modified topic. It has been updated to:

• Describe cache behavior for reset operations. 
• Describe how to create a new record from the Find Results view using the search criteria which was not found.

Enabling the New Button for Find Operations in Siebel Open UI

New topic. Describes how to enable the New Record Feature system preference for find operations in Siebel Open UI.