Siebel Innovation Pack 2015: What's New in This Release

What's New in This Release

Siebel CTI Administration Guide describes how to configure Siebel CTI (computer telephony integration) for Siebel Business Applications.

What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2015, Rev. A

Table 1 lists the changes in this revision of the documentation to support this release of the software.

NOTE: Siebel Innovation Pack 2015 is a continuation of the Siebel 8.1/8.2 release.

Table 1. What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2015, Rev. A
Topic	Description
Parameters for Communications Configurations Configuring Telesets for Hoteling	Modified topics. Updated the information about hoteling support and the AutoLoadDriver configuration parameter. For Siebel Innovation Pack 2014 and Innovation Pack 2015, with Siebel Open UI, a Java plug-in is available that obtains the local computer's host name for hoteling purposes. Setting AutoLoadDriver to False provides an alternative way to support hoteling, for when the Java plug-in is disabled and the browser uses proxy connections.

What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2015

No new features have been added to this guide for this release. This guide has been updated to reflect only product name changes.

NOTE: Siebel Innovation Pack 2015 is a continuation of the Siebel 8.1/8.2 release.

What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2014

Table 2 lists the changes in this revision of the documentation to support this release of the software.

NOTE: Siebel Innovation Pack 2014 is a continuation of the Siebel 8.1/8.2 release.

Table 2. What's New in Siebel CTI Administration Guide, Siebel Innovation Pack 2014
Topic	Description
About the Communications Panel and Communications Toolbar Display Enabling the Communications Panel for Applications and Agents Integrating with the Customer Dashboard Displaying the Communications Panel and the Communications Toolbar	New or changed topics. For the current release, with Siebel Open UI, the communications toolbar appears within a new communications panel, which also includes the customer dashboard and the chat panel.
"Generating Contact Center Telephony Analytics Reports" Views for Reviewing Run-time Status Data	Removed topic, modified topic. The Contact Center Telephony Analytics view no longer applies.

Additional Information

User interface references in this guide assume that you are using Siebel Open UI.

NOTE: The procedures in this guide assume that you do not use left-hand navigation. However, you can set up left-hand navigation. For more information about left-hand navigation and about implementing it, see Siebel Fundamentals for Siebel Open UI.

Siebel CTI Administration Guide		Copyright © 2015, Oracle and/or its affiliates. All rights reserved. Legal Notices.