When a user account becomes locked, the user that is associated with that account will be unable to log in to any of their applications until an OIM administrator unlocks them. Depending on the reason why the user becomes locked out of their account, they may be prompted to reset their password. The most common way that users lock themselves out of their accounts is by attempting to log in to their account with an incorrect password too many times.
To unlock a user's account:
- Log in to OIM as an administrator.
- In Identity Self Service, under Administration, click Users.
- Search for the user who has a locked account.
- Select the user in the search results table.
- Unlock the user with one of the following ways:
- On the Search Results toolbar, click Unlock Account.
- Click the user login of the user record that you want to edit and then click UnLock Account on the toolbar of the User Details page.
- In the Unlock Account dialog box, click Unlock.
Notes:
- There is a five minute delay between when user accounts are unlocked and when the users can use their access information to log into their account. If users attempt to log in to their account within this time frame, they can lock themselves out again.
- If a user is unable to log in to their account after you have attempted to unlock it, submit a Service Request with the user's account information to My Oracle Support and ask that they be unlocked.
Advanced Identity Management Tasks
Editing a User's Attributes
Resetting Challenge Questions
Changing a Password
Removing Roles
Removing User Accounts
Disabling a User's Account
Creating Partner Companies and Partner Users