Next Actions for an item, multiple items, or the entire order may include:
• Accept & Print if you haven’t begun processing a delivery or pickup order
• Edit Opens the Edit Shipping Address Window where you can update the shipping address on a delivery order. This option is available only if the Next Action for an item on a delivery order is Accept & Print, Pick, or Ship. You must have authority to edit the shipping address.
• Pick if you have accepted and printed a delivery or pickup order, but need to confirm picking
Note: The Pick option is available only if your system administrator has not configured Store Connect to use the scanning pick verification method.
• Pick Up if the customer is picking up a pickup order that you have already picked, or ship to store order that you have already received
• Receive if you are confirming receipt of a ship to store order
• Ship if you are confirming shipment of a delivery order that you have already picked
Note: No action is available for an item on a ship to store order that is not yet in transit to your store location.
To select the next action for:
• one item:
• Click the option in the Next Action column for the item (even if other items are selected, the action applies to the current item only); or,
• Select the item and click the button at the bottom of the screen
• more than one item: Select each item and click the button at the bottom of the screen. You can also use the Select All or Deselect All buttons at the bottom of the screen.
Under Review? If a delivery or pickup order is Under Review, you can’t Pick Up or Ship the order or any items on the order.
Note: The Under Review flag doesn’t apply to a ship to store order.
Header information:
• Order #
• Date
• Origin
• Age (delivery and pickup orders only)
• Tax
Customer information:
• Name
• Address
• Phone
Shipping Address information (delivery orders only):
• Name
• Address
• Phone
• Carrier
Note: For
a pickup or ship to store order, the pickup icon (
)
is displayed instead of a shipping address.
Item Information:
• Item #
• Item Description
• Price
• Available Qty (pickup order or delivery order)
• Intransit Date: The date when the originating location shipped or transferred the item on a ship to store order. If different units of the item shipped separately, this is the date of the most recent shipment
• Pickup By Date: Included for a picked
item on a pickup order if Store Connect supports auto-cancellation of unclaimed
pickup order lines whose next action is Pick Up. To change the Pickup By Date,
select the calendar icon (
) to open the Edit Pickup By Date Window.
Top of screen:
• User ID
• Order type: Delivery Order, Pickup Order, or Ship To Store Order
• Carton Detail: Advance to the View Carton Details Window to review items currently in transit for a ship to store order
Bottom of screen:
Grouped items: See Why are some items on an order grouped together? for background.
Other possible actions: Select at least one item and click an option from the bottom of the screen:
• Print Receive Document: available for an item on a ship to store order if the next action is Receive
• Reprint Pick List: available for an item on a delivery or pickup order if the next action is Pick
• Reprint Pack Doc: available if:
• the next action is Pick, the packing slip was generated at Accept & Print, and won’t generate automatically when picking, or
• the next action is Pick Up for a pickup or ship to store order
• the next action is Ship for a delivery order
• Reject: available for an item on a delivery or pickup order regardless of next action (not available for a ship to store order)
• Cancel: available for an item on a pickup or ship to store order if the next action is Pick Up
• Resend Email: available for:
• an item on a pickup order if the next action is Pick Up and the order isn’t Under Review
• an item on a ship to store order if the next action is Pick Up (the Under Review flag doesn’t apply to a ship to store order)
• Carton Detail: open the View Carton Details Window to review cartons in transit for ship to store orders.
• Pick Order Detail: Return to the Pick Up Order Detail Screen. Available only if you advanced to this screen from the Pick Up Order Detail screen.
• Pick Detail: Return to the Pick Order Detail Screen. Available only if you advanced to this screen from the Pick Order Detail screen.
• Ship Detail: Return to the Ship Order Detail Screen. Available only if you advanced to this screen from the Ship Order Detail screen.
• Receive Order Detail: return to the Receive Order Detail Screen. Available only if you advanced to this screen from the Receive Order Detail screen.
• How do I cancel an order or item?
• How do I send a pickup ready reminder email?
• Why can’t I reprint the pick list or the pack slip?
• How can a new order be late?
• Why can’t I ship a delivery order when the Next Action is Ship?
• Why can’t I let the customer pick up a pickup order when the Next Action is Pick Up?