Part H: Releasing Held Orders

Chapters in this part: The following sections describe how to review and release held orders:

• Chapter 79: Introducing Order Hold Reason Codes describes system-assigned hold reason codes and their application to orders, and presents the screens you work with to create user-assignable hold reason codes.

• Chapter 80: Working with Customer Fraud Files (WCFD) discusses the process of creating, changing, and deleting fraudulent customers based on customer name and address.

• Chapter 81: Working with Miscellaneous Frauds (WMFF) discusses the process of creating, changing, and deleting fraudulent customers based on postal or zip code, credit card, and check.

• Chapter 82: Selecting Held Orders (ERHO) describes the screens that provide your initial point of access to held orders display and release files.

• Chapter 83: Displaying Order Hold Information presents the customer screens you can use to investigate customer detail on a held order, and the Order Inquiry function you can use to review order status.

• Chapter 84: Performing the Release presents a pictorial map of screen relationships between the Release Held Order scan screen and the Release Recipients screens, and discusses release functions you use to release orders by recipient, payment method, and order number.

• Chapter 85: Manual Credit Card Authorization (MCCA) presents the screens you use to perform a manual credit card authorization and release a credit card order from hold.

• Chapter 86: Holding Orders by Zip Code (HZIP) describes how you can identify open orders within a range of zip codes, and optionally put these orders on hold.