Adding an Item

Purpose: Use the Work with Order Line Screen to add another item to an existing order and enter item-level overrides. You can also add an item by entering the information on the blank order line in the center of the Work with Order Lines Screen.

Restrictions: You cannot add an item to an order if:

• The order type matches the Amazon Order Type (I22) system control value. See Amazon Order Feed for an overview.

• The Restrict Additional Lines (AL) maintenance restriction for the order type on the order is selected.

• It is a retail pickup or delivery order. See Maintaining a Retail Pickup or Delivery Order for background.

Ordering a warranty item: If you enter a warranty item (the Warranty field for the item offer or SKU offer is set to Y), the system:

• adds the item to the order at no charge

• if the Default Price Override Reason for Warranty Items (G01) system control value is set to Y, the system defaults the code to the Price override code field; otherwise the operator must enter a code

• displays an error message if the operator entered a price for the item in the Price field: Warranty Item - price not allowed

See Working with Customer Warranty Information (WCST).

Ordering a virtual stored value card item: If you order a virtual stored value card item (the SVC type field for the item is V), the system requires you to define an email address in order to send a Stored Value Card Notification Email to the recipient of the stored value card. If an email address is not defined, an error message displays and you cannot accept the order: Invalid e-mail address/opt in for order containing virtual SVC item. See Stored Value Card Email Hierarchy for more information on the hierarchy the system uses to send a Stored Value Card Notification to the recipient of the stored value card.

The system assigns the next available line number to the item you are adding to the order. The system performs the same item validations as in Order Entry, such as:

• Reserving the item (if using Immediate Reservation)

• Sending the order for credit card authorization, if applicable

• Performing credit checking to ensure the order has valid customer and payment information

If the credit card on the order has an elapsed expiration date, the system advances you to the Confirm Invalid Expiration Date Screen where you can change the expiration date or enter a different payment method.

If you use price table pricing, you can review any resulting repricing or new premium items on the order by pressing F21.

See Changing Item Detail Line Information, for field descriptions and more information on how price tables work in Order Maintenance.

Maximum line quantity/value: See Confirm Quantity/Line Value Window for more information on how the system validates these maximums.

Item/SKU comments window: The Work with Item/SKU Comments Window displays if there are comments associated with the item or SKU added to the order.

Cursor position: If the Position Cursor on Offer Field in OE/OM (F91) system control value is set to Y, the cursor will be positioned in the Offer field at the Work with Order Lines Screen or Work with Order Line Screen; also, the Offer field will be blank.

Accompanying item: The system adds an accompanying item to the order if the selected item has been associated with one through the Work with Accompanying Item Screen, and if the Add Accompanying Items in Order Maintenance (H28) system control value is set to Y.

Adding an item using special handling charge breaks: When you add an item with an additional charge code that uses special handling charge breaks, the system checks the Item Offer, SKU Offer, or special handling format for special handling charges, as described under Using Special Handling Charge Breaks; it does not evaluate the order line for special handling charge breaks in order maintenance as it does in order entry.

If you have not set up special handling charges in the Item or SKU Offer or special handling format, no charges apply when you add an order line in order maintenance.

See Using Special Handling Charge Breaks for a discussion.

Enter Add Reason Window

The system displays this window when you add an item if:

• the Require Reason for Lines Added in Order Maintenance (D75) system control value is set to Y.

• the Require reason code field for the item offer or SKU offer is set to Y.

Enter Add Reason Reason . . Enter to Continue

Enter the add reason code that describes your reason for adding this line to the order. The add reason code is a 5-position, numeric field used to define the reason for adding an item to an order in order entry or order maintenance. See Establishing Add Reason Codes (WADR).