Get Orders from E-Commerce (G35)

Must be set to Y before you can use the e-commerce interface.

Quantity Available Threshold for Inventory Downloads (G36)

Defines the available quantity to trigger the automatic download of availability information of an item. The quantity you define here is a default; you can also specify a Avail threshold (item-level availability threshold) for an item, and/or a Availability threshold (item class-level) for an item class.

Default Batch for E-Commerce Orders in Error (G41)

Any e-commerce orders in error are assigned to this batch number, so that you can correct them through batch order entry.

E-Commerce Order Type (G42)

Defines the order type to generate shipment confirmations, or to be rejected if the customer “abandons” the order at the web browser.

Time Limit for Suspended E-Commerce Orders (G43)

Defines the number of minutes to wait before an “abandoned” order is eligible for cleanup as described above.

Default Pay Type for Gift Certificates/Coupons (G48)

Defines the pay type to assign to gift certificates or coupons used as payment on the web storefront if there is not a gc_type specified in the new order message.

Order Acknowledgement Program (G50)

Defines the program to use for generating order acknowledgment emails.

Shipment Confirmation Program (G51)

Defines the program to use for generating shipment confirmation emails.

Status Message for E-Commerce Partial Reserved Lines (G52)

Defines whether to identify partially reserved, partially backordered items as RESERVED, BACKORDER, or PARTIAL on the web storefront.

Job Queue for E-Commerce Order Processing (G53)

Defines a separate job queue to use for e-commerce order processing, to reduce wait time for customers on the web storefront.

E-Commerce Staging Library (G56)

Defines the staging library into which to extract e-commerce related data, so that it can be downloaded to the web server.

Price Override Reason for E-Commerce (G73)

Specifies the price override reason code to use if you process price overrides on items ordered through the e-commerce interface.

Hold Reason for Failed E-Commerce Maintenance Transactions (H11)

Specifies the hold reason code to assign to orders when a customer attempts, and fails, to maintain it from the web storefront.

Order Maintenance Confirmation E-Mail Program (H12)

Specifies the program to use to create order maintenance confirmations to send to customers via email.

Default Add Reason for Batch OM Line Additions (H14)

Specifies the add reason code, if any, to use when a customer adds a new line to an order from the web storefront.

Default Salesrep for E-Commerce Interface (H24)

Defines the salesrep number to default to e-commerce orders if the Require Salesrep Number in Order Entry/Order Maintenance (E87) system control value is set to Y.

Pass Reserved Warehouse Code to E-Commerce (H25)

Defines whether the system passes the warehouse code in which an item is reserved with the reserved quantity of that item to the web storefront.

Default Recipient Type for E-Commerce Orders (H33)

Defines the default recipient type for alternate ship-to addresses for the web storefront.

Pass Order Ship To # in New Order Response Message (H47)

Defines whether to include the ship to number in the New Order Response message from CWDirect to the web storefront if the order has just a single shipping address.

E-Mail Order Confirmations for All Orders (H51)

Defines whether CWDirect sends an e-mail confirmation when any order is accepted or maintained or only when a customer on the web storefront accepts or maintains an order.

E-Mail Shipment Confirmations for All Orders (H52)

Defines whether CWDirect sends an email confirmation when any order or return is shipped or only when an e-commerce order or return is shipped.

Return Confirmation E-Mail Program (H53)

Defines the program name to generate email, rather than printed, return confirmations.

Maximum Order Amount for E-Commerce Orders (H54)

Defines the order amount that will cause an e-commerce order to be placed on e-commerce dollar hold (EH) automatically.

Division for Source Code Download (H66)

Defines the division a source code must be assigned to in order to be included in the B2B information download through the Downloading B2B E-Commerce Static Files (BBED) option.

Default Price Table Code for E-Commerce Extraction (H67)

Defines the price table to include when you are downloading B2B information through the Downloading B2B E-Commerce Static Files (BBED) option.

Pass E-Commerce Order Status Response Type (H68)

Defines whether an Order Status Response Message is generated, regardless if an order is found that matches the order status inquiry request.

Generate E-Commerce Customer Merge Staging Files (H86)

Defines whether CWDirect populates the e-commerce customer merge staging files when you run the customer sold to merge/purge program or customer bill to merge/purge program.

Download Prepaid Payment Types to E-Commerce (I69)

Defines whether the system includes prepaid (cash/check payment category 1) payment types in the e-commerce pay type extraction.

Include Projected Returns in Available Quantity for Download (J62)

Indicates whether to include any projected returns for an item/SKU that has a soldout control value with a status of 2 (include on-order quantity in soldout calculation) when calculating the available quantity to send to the web storefront.

Include Projected Returns in Available Quantity for OE (L68)

Defines whether the system includes the projected return quantity defined for an item/SKU in the expected quantity that displays in order entry, but not when calculating the available quantity to send to the web storefront.

Note: The setting of the Include Projected Returns in Available Quantity for Download (J62) system control value takes precedence over this system control value.

FTC -- # of Days for Items without Expected Ship Date (C71)

Controls the Expected delivery date to pass to the web storefront for items without open (unreceived) purchase orders. The system also includes information on whether the date was derived from a purchase order, or defaulted based on this system control value. You can use either a periodic function or a message to pass item availability information to the web storefront; see E-Commerce Download Overview for general information, and see E-Commerce Item Availability Processing for details.

Default Source Code for Batch Catalog Requests (D37)

Used when you process catalog requests through the web storefront.

PO Required for A/R Orders (D79)

Indicates whether a PO number is required for an order that uses an accounts receivable payment method.

Verify Duplicate PO Numbers for A/R Orders (D80)

Indicates whether to prevent a sold-to customer from using the same PO number more than once on different orders.

Individuals Required in Order Entry (E01)

Indicates whether an individual is required on orders you create through the e-commerce interface. If this system value is set to Y and there is no individual specified on the order, the order goes into error status with the error message Placer Invalid.

Default Source for Internet Orders (E65)

Used if there is no source code specified for orders you receive from the web storefront.

Exact match required on...

• First name

• Last name

• Company

• Street address

• Apartment

• Address line 2

• City

• State

• Email address

...for phone interface (F71-F77, H88 and I11; available through Phone Interface Values (F70))

Controls whether the system accepts customer information received through the e-commerce interface as a match to an existing customer if:

• the match codes are the same, and

• all the name and address fields whose related system control values are set to Y are the same.

Example: You receive an order from the web storefront, and the customer information produces a match code that matches an existing customer in your company. Each of these system control values are set to Y, except for the First name, which is set to N. If each of the remaining name and address fields of the new customer record match the existing customer record, the system will not create a new customer, even if the first name is spelled differently. Instead, the order from the web storefront is assigned to the existing customer.

Note: These system control values are also used in processing orders through the phone interface.

See Installation Setting Up Order Entry Values.

SKU Element Description 1 (G37)

Define the SKU element descriptions to appear on the web storefront (if you use split SKUs).

Note: These system control values are available on the Edit Split SKU Values screen, available by selecting the Split SKU Inventory (A26) system control value.

SKU Element Description 2 (G38)

SKU Element Description 3 (G39)

Backorder Notification E-Mail Program (G95)

Specifies the program used to create backorder notices to send to customers via email.

Soldout Notification E-Mail Program (G96)

Specifies the program used to create soldout notifications to send to customers via email.

Default Opt In/Opt Out Flag (G97)

Determines the default Opt in/Opt out setting to use when creating a new customer. This flag indicates the customer’s preferences regarding contact by email.

Gift Certificate E-Mail Program (H07)

Specifies the program to use to create gift certificate emails.

Credit Card Credit Acknowledgement E-Mail Program (H08)

Specifies the program to use to create credit card credit acknowledgement emails.

Update Customer Sold to with Bill to Account Number for New E-Commerce Orders (H87)

Indicates whether to update the customer sold-to with the bill-to account number used on an order, or to retain the bill-to number at the order level only.

E-Commerce Category

To group items you offer on the web storefront. E-Commerce Category is provided as a search option on the sample storefront.

Working with E-Commerce Category (WECC) (creating categories to items) and Work with Item Categories Screen (E-Commerce) (assigning categories to items)

E-Commerce Holiday Arrival Date

To simplify the assignment of an arrival date to an order. If the item should ship as a gift in time for a particular holiday, the customer selects that holiday at the web storefront, and the correct arrival date is assigned to the order automatically.

Working with E-Commerce Holidays (WECH)

E-Commerce Up-Sell Item

To upsell the customer from one item to an upgrade. For example, on the sample storefront, when a customer selects a style of boot for review, another, upgrade style is suggested as an alternative.

Note: You can also upsell on the web storefront using item coordinates. Item coordinates allow you to suggest a coordinating item to accompany an item selected by the customer, rather than replacing it. See Merchandising Entering Additional Item Information.

Work with E-Commerce Upsell Screen

E-Commerce Info

To specify the description of the item that should appear on the web storefront.

You enter item information using the RP template(s) that have been set up for the item class. Item class templates allows you to specify headings that appear on screen when you enter the item information in CWDirect; however, these headings do not appear on the web storefront, and the line breaks that separate the template headings in CWDirect are deleted on the storefront.

1. Working with Item Classes (WICL) (setting up one or more RP templates for the item class)

2. Working with E-Commerce Item Information (entering the e-commerce item information)

E-Commerce Item Image

To specify where, on the web server, to find the image file that illustrates the item on the web storefront. You can specify a regular, thumbnail, and large image file and location for each item. You can also specify a default path for all items (if you use a standard naming convention where the image name is the same as the item code) and then override at the item level as needed.

Press F14 at Working with E-Commerce Job Control (EJCT) (default path) or Change E-Commerce Item Image Screen (Working with Images) (item-level override)

E-Mail Template

To define the text to appear in system-generated emails to customers, such as backorder notices and soldout notifications.

Use Working with E-Mail Notification Templates (WEMT).