Oracle Commerce Cloud monitors the shopping cart activities of visitors to your website and can detect if a shopper has added items to a cart and then abandoned the cart. When Commerce Cloud detects an abandoned cart it triggers a program that is defined in your Oracle Responsys account. Commerce Cloud passes information about the items in the abandoned cart to Responsys.

This section provides instruction on how to create a new custom event and how to create a new program that runs when the new custom event occurs.