Siebel Automotive is a front-office automation application specifically designed for the automotive industry. Using Siebel Automotive, manufacturers, importers, distributors, and dealers can respond to the needs of retail and fleet customers by telephone, in person, or over the Web. They can offer customers financing, leasing, and insurance options while customers configure vehicle orders online, at the dealership, or with a fleet sales representative.
Siebel Dealer allows vehicle manufacturers to work with dealers as easily as they work with employees of their own company. Siebel Dealer also helps dealers manage their own operations.
To manage dealers as partners in the selling process, Siebel Automotive models dealers as an extension of the manufacturer’s organization.
Keep track of vehicles in the dealer inventory; analyze dealers’ pipeline, assess dealers’ effectiveness in closing opportunities and assess dealers’ effectiveness in dealing with customers’ service requests.
Track of dealer certifications and training and perform various other activities that are required to successfully manage operations of a dealer.
Manufacturers and dealers must balance profitability against costs and comply with industry and government standards and guidelines.
Manufacturers and dealers have to implement some level of control by managing warranty claims.
Managing warranty claims is critical to the overall administration of warranty programs.
It involves verifying asset entitlement, creating and approving claims, prewarranty authorizations and approvals, fulfilling standard and extended warranty work, and managing exclusions and recall campaigns.
Siebel Insurance is an information management application designed to meet the needs of the insurance industry as they relate to sales, marketing, and customer service for all industries including Automotive.
Insurance functionality:
Siebel Automotive leverages the Assets object from the core Siebel applications to create Vehicles.
Vehicles represent specific VIN or License Number identified assets that may be in dealer inventory, may be owned by a Contact, Account or both, and may be related to multiple Contacts, Accounts, and/or Households.
Siebel Automotive provides the ability to track many vehicle specific data elements to enable management such as:
A vehicle will have routine maintenance and repair services performed on it during its lifecycle. Siebel Automotive provides the ability to store the complete service history for a vehicle. Service history stores data such as:
The Dealer service department, a call center agent or the customer can create a service history record. This history is visible to all parties involved in servicing a customer, so that each party knows the history of services performed on vehicle.
Learn more about driving revenue growth and customer satisfaction in Automotive with Siebel Dealer Management.
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