Travel & Transportation
Provide world-class logistics, travel experiences and loyalty while delivering comprehensive, cost-efficient service and partner management.
Provide world-class logistics, travel experiences and loyalty while delivering comprehensive, cost-efficient service and partner management.
Designed in conjunction with one of Europe’s leading airlines, the Siebel Travel Loyalty application includes four key modules: Loyalty Manager, Loyalty eMember Portal, Loyalty Partner Portal, Loyalty Engine.
The highly scalable transaction engine processes transactions, credits and debits a member’s points, moves a member up and down tiers, manages the expiration of points, and creates activity statements.
More than 25 airlines worldwide carrying 17% of global passenger traffic use Oracle’s Siebel Loyalty to manage over 330 million members in their loyalty programs (Source: T2RL Report)
Customer loyalty programs in the rail travel industry are now vitally important, making a transportation system more competitive and appealing to passengers.
Railways' frequent traveler programs can be implemented using Siebel Loyalty to drive desirable member behavior and foster long-term customer loyalty by creating reward programs and promotions.
Provide consistent, seamless customer service across all touchpoints, from ticketing, upgrades and lost baggage claims helping you to exceed customer expectations and rebuild passenger loyalty.
By rewarding repeat business, cruise lines build stronger relationships with their customers and encourage them to choose their brand over competitors. Offering exciting special offers, holidays, increasing customer loyalty and enhancing the overall cruise experience is essential for repeat business and a predictable revenue stream.
Design multistage, multichannel, and event-triggered marketing campaigns. Create and aggregate sales leads from all sources, including online, call center, and third-party sources.
Cruise Lines' frequent traveler programs enable customers sign up as members in programs, check their point balances, redeem their points for rewards and perform other activities through your portal or mobile app, such as updating profiles, generating statements, referring friends, and logging service requests.
Siebel Hospitality is designed for event planners and event operations personnel in hospitality firms to improve efficiencies when performing the following business tasks:
Siebel Group Sales & Event Management allows hospitality sales and service professionals to efficiently capture customer requirements for sleeping rooms, function space, catering and other services.
Siebel Loyalty has established itself as a premier platform for managing and optimizing customer loyalty programs. Find out more about Siebel Loyalty and how to boost transactional loyalty with behavioural loyalty.
American Airlines
100m+ members
Biggest Siebel Loyalty implementation worldwide running on OCI
SJ Trains
1.6m+ members
Sweden’s leading train operator running Siebel Loyalty on OCI