Siebel CRM to Oracle Fusion Knowledge Management Integration

This chapter provides information on how to configure, administer and use Siebel Field Service Integration with Oracle Fusion Knowledge Management for searching, viewing and association of knowledge articles within Siebel. It includes the following topics:

• About Using Siebel Field Service Integration to Oracle Fusion Knowledge Management

• Siebel Field Service Integration to Oracle Fusion Knowledge Management

• Supported Languages

• Search Use Case for Siebel Field Service to Oracle Fusion Knowledge Management

• Functional Design for Search Use Case for Siebel Field Service to Oracle Fusion Knowledge Management

• Setup and Configuration

• Enabling Siebel to Oracle Fusion Knowledge Management Integration

• Configuring Siebel Fields for Oracle Fusion Knowledge Management Search

• Disabling Oracle Fusion Knowledge Management Search for Siebel Service Request Status Field Values

• Setting up Siebel Outbound REST