PeopleSoft CRM Multichannel Applications Implementation
PeopleSoft Setup Manager enables you to review a list of setup tasks for your organization for the products that you are implementing. The setup tasks include the components that you must set up, listed in the order in which you must enter data into the component tables, as well as links to the corresponding documentation.
PeopleSoft multichannel applications also provide component interfaces to help you load data from your existing system into PeopleSoft multichannel applications tables. Use the Excel to Component Interface utility with the component interfaces to populate the tables.
This table lists all of the components that have component interfaces:
Component |
Component Interface |
Reference |
---|---|---|
RB_ERMS_INSTAL |
RB_ERMS_INSTAL_SCI |
|
RB_ERMS_SETUP |
RB_ERMS_SETUP_SCI |
|
RB_MAILBOX_DEFN |
RB_MAILBOX_DEFN_SCI |
See Defining Mailboxes. |
RB_APPSRV_DEFN |
RB_APPSRV_DEFN_SCI |
|
RB_WEBFORM_DEFN |
RB_WEBFORM_DEFN_SCI |
|
RB_QUERY |
RB_QUERY_SCI |
|
RB_QUERY_GROUP |
RB_QUERY_GROUP_SCI |
See Query Groups Page. |
RB_WL_ROUTING |
RB_WL_ROUTING_SCI |
|
RB_CHAT_ADMIN |
RB_CHAT_ADMIN_SCI |
|
RB_CHAT_MAP |
RB_CHAT_MAP_SCI |
|
CTI_CONFIG |
CTI_CONFIG_SCI |
|
CTI_MAPPING |
CTI_MAPPING_SCI |
See CTI Mapping Page. |
Other Sources of Information
In the implementation planning phase, take advantage of all PeopleSoft sources of information, including the installation guides, data models, business process maps, and troubleshooting guidelines. A complete list of these resources is available in these topics, with information on where to find the most up-to-date version of each:
See product documentation for PeopleTools: Security Administration, PeopleTools: PeopleSoft Setup Manager, and PeopleTools: PeopleSoft Component Interfaces.