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Oracle Service Cloud - May 2015 Release
Tasks
Customize
Start Customizing
- Learn about Agent Desktop customization
- Learn about Customer Portal customization
- Learn about custom objects
- Learn about custom processes
- Learn about creating add-ins
- Access configuration settings and message bases
Customize the Agent Desktop
Customize the Customer Portal
- Review the Quick Reference Guide
- Review the Developer Overview
- Get started customizing the Customer Portal
- Configure the Customer Portal
- Explore the template and main page set
- Learn about Customer Portal widgets
- Customize the mobile page set
- Customize the basic (WAP) page set
- Explore the Customer Portal administration site
- Stage and promote your changes
Create Custom Objects and Processes
- Access the object designer
- Create custom objects
- Access the process designer
- Add object event handlers