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Oracle Service Cloud - May 2015 Release
Tasks
Use
Get Things Done
- Create navigation sets, profiles, and staff accounts
- Manage profiles and staff members
- Administer desktop usage and login controls
- Introduce your staff to Service Cloud
Provide Answers
Respond to Customer Questions
- Respond to questions from your customers
- Manage your resolution process
- Direct the flow of questions
- Respond over leading social channels
- Generate knowledge from customer questions
- Explore email handling capabilities in Service Cloud