Oracle Service Cloud - May 2015 Release

Use Reports and Analytics

• Watch the Service Cloud analytics overview tutorial

View Report Listings

• Produce a catalog of standard reports
• Browse the Service Cloud analytics explorers
• Monitor report usage

View Service Cloud Reports

• Open and view a report
• View and export report definitions

Distribute Service Cloud Reports

• Explore report distribution options
• Schedule automated report delivery

Create Custom Reports

• Create a basic report
• Add advanced customization to your report
• Create a report dashboard