Oracle Service Cloud - May 2015 Release

Videos

Browse All Service Cloud Videos

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View tutorials organized by role

Administer Service Cloud

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Getting started

Creating navigation sets

Adding a profile

Managing mailboxes

Working with business rules

Configuring the knowledge base

Configuring chat

Creating standard text

Configuring SLAs

Importing data

Use Service Cloud

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Navigating the Service console

Changing personal settings and password

Changing navigation pane options

Adding a contact

Adding an incident

Managing incidents

Using Chat

Co-Browsing with customers

Customize Service Cloud

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Dynamic Agent Desktop overview

Working with workspaces

Agent scripting

Managing workspace and script rules

Custom objects

Creating system attributes

Custom processes

View Customer Portal from the Customer Perspective

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Finding information and asking questions

Chatting and updating account information

Customize Customer Portal

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Setting up and configuring Customer Portal

Customer Portal file structure

Working with Customer Portal files

Customer Portal administration site

Working with widgets

The mobile Customer Portal

Provide a Social Experience

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Social Experience overview

Monitoring the social cloud

Interacting across channels

Get Started with Oracle Social Network

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Oracle Social Network's Enterprise Social Objects

Connecting with Others on Oracle Social Network

Joining an Oracle Social Network Conversation

Working with Oracle Social Network Conversations

Personalizing Your Oracle Social Network Notifications and Preferences

Oracle Social Network One on One Conversation Basics

Find and Manage Content on Oracle Social Network

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Working with Oracle Social Network Favorites

Creating Oracle Social Network Collections

Collaborate on Documents in Oracle Social Network

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Working with Oracle Social Network Documents

Annotating Oracle Social Network Documents

Using Cloud Document Stores with Oracle Social Network

Increase Productivity in Oracle Social Network

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Starting and Joining Web Conferences from Oracle Social Network

Managing Oracle Social Network Flags

Adding an App to an Oracle Social Network Conversation

Creating Oracle Social Network Groups

Use Oracle Social Network On the Go

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Configuring the Oracle Social Network iPad App

Working with Oracle Social Network Conversations from your iPad

Working with Oracle Social Network Documents from your iPad

Working with Oracle Social Network Groups from your iPad

Use Oracle Social Network on Other Clients

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Understanding the Oracle Social Network Web Client

Configuring the Oracle Social Network Add-In for Microsoft® Outlook®

Using the Oracle Social Network Add-In for Microsoft® Outlook®

Configuring the Oracle Social Network Desktop Client

Working with the Oracle Social Network Desktop Client