Viewing Service Details in My Account

In My Account, open the service details page to display the status history, availability history, usage metrics, and additional information for the selected service.

If you’ve subscribed to an entitlement to create instances of an Oracle Cloud Service, then see Viewing Service Details in My Account for Entitlements.

To view the details for a service from My Account:
  1. Sign in to My Account.
  2. Navigate to the appropriate service listing.
  3. Click the service name to open the details page for that service.
    At the top of the page, clicking the triangle to the left of Service Details: <servicename> displays the data center name, identity domain name (display name), identity domain id (internal name), subscription type (paid, trial, or prepaid), and service instance: production or test (test is applicable only for Oracle SaaS offerings).

    If you ordered your service from Oracle Store, then the top right corner of the service details page displays the Change Subscription button. Clicking the Change Subscription button redirects you to the Oracle Store, where you can update your subscription details.

    If you’ve not ordered your service through Oracle Store, then the top right corner of the service details page displays the Pricing Information button. Clicking Pricing Information redirects you to the pricing page for that service on the Oracle Cloud website. If you are not the buyer, the Pricing Information button is disabled.

  4. Click each tile to view more information about this service. By default, the Overview tile is in focus.
    The following table provides a brief description of each tile. Review the service information and available options.
    Tile Description


    • The Service Status calendar displays the historical status of this service (Month View), and historical availability, or uptime, of this service, either quarterly or yearly (Quarterly View or Year View). See Monitoring Historical Status and Availability Percentage.

    • For some Application services, such as Oracle Service Cloud, the Current Status calendar displays the status for each component of the service.

    • Displays additional information about the service, including plan, service dates, subscription ID, order ID, account, CSI number, buyer, account administrators, data center, version, status, URL to the Infrastructure Classic Console or Applications Console, SFTP user accounts, and REST endpoint.

    • Service status isn’t displayed for some services that contain multiple service instances such as Oracle Documents Cloud Service or Oracle Integration Cloud Service. Instead, additional information for the service is displayed here. To view the service status of such services, click the Status tile from Infrastructure Classic Console or Applications Console details page. See Monitoring Status and Availability Percentage for a Service Instance.

    Business Metrics

    Displays the historical usage data collected per day for the date range that you specify for this service. The usage data collected depends on the type of service.

    For example, for Oracle Database Cloud Service, the metrics include the latest, maximum, and average storage used; and latest and average object count including tables, procedures, and views.

    Note: The end date for the range can’t be after yesterday's date.


    Displays the association between certain types of services. Service association allows services to communicate with each other. For example, you can associate an Oracle Java Cloud Service with an Oracle Database Cloud Service, so that your Java applications can read from and write to your database service. A single Oracle Java Cloud Service can be associated with only one Oracle Database Cloud Service. A single Oracle Database Cloud Service can be associated with only one Oracle Java Cloud Service, with one exception: if you purchase a DB50 level of database service, then you can associate more than one Oracle Java Cloud Service with it.

    Identity Domain Administration

    This tile contains the following tabs:

    Identity Domain: You can change the display name of the identity domain for the selected service from this tab. However, this tile is only visible for entitlements, metered Oracle Cloud services, and Oracle Platform as a Service (PaaS) applications. See Changing an Identity Domain Name.

    Identity Domain Administrators: Displays the identity domain administrators for the selected service within a domain. You can also add additional identity domain administrators or promote existing users as identity domain administrators. See Adding Identity Domain Administrators.

    Resource Quotas

    This tile is visible only when resources have been purchased. The right pane displays the type of resources, the purchased limit or quota, and the available balance of these resources.

    Partner Applications

    For applicable services (for example, the nonmetered Oracle Java Cloud Service) displays information about partner applications that are associated with the service. The information displayed in this tile contains fields such as Installed By, Installation Date, and Status.

    Related Deployments

    Displays the name and URL of the other service instances that are associated with the service instance.

    For Oracle Software as a Service (SaaS) applications, such as Oracle Fusion Human Capital Management Cloud Service, Oracle deploys two instances when you order a paid subscription to the service. One instance is for production; the other instance is for testing.

    Each instance is in its own identity domain. Oracle appends -test to the name of the identity domain for the production instance to create a unique domain for the test instance.

    Note that you can also use the following methods to open the service details page:

    • In the service record on the Dashboard page, click Action icon Action and select View Details.

    • From the Orders page, click one of the services names listed in the Activated Subscriptions field. A service name appears in the Activated Subscriptions field only after the service is active.