Table of Contents Table of Contents Title and Copyright Information Preface Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions 1 Understand the ServiceNow Adapter ServiceNow Adapter Capabilities What Application Version Is Supported? About ServiceNow Adapter Use Cases Workflow to Create and Add a ServiceNow Adapter Connection to an Integration 2 Create a ServiceNow Adapter Connection Prerequisites for Creating a Connection Prerequisites for Oracle Integration Releases 23.04 or Later Prerequisites for Oracle Integration Releases Earlier Than 23.04 Prerequisites to Use the Authorization Code Credentials Security Policy and Resource Owner Password Credentials Create a Connection Configure Connection Properties Configure Connection Security Configure the Endpoint Access Type Test the Connection 3 Add the ServiceNow Adapter Connection to an Integration Basic Info Page Trigger Applications Page Trigger Fields Page Trigger Conditions Page Invoke Action Page Invoke Operations Page Operation Page Invoke Extended Query Page Summary Page 4 Post-Activation Steps Post-Activation Steps for Oracle Integration Releases 23.04 or Later Invoke an Integration from ServiceNow Post-Activation Steps for Oracle Integration Releases Prior to 23.04 Invoke an Integration from ServiceNow 5 Troubleshoot the ServiceNow Adapter Request from ServiceNow is Not Delivered to an Oracle Integration Instance Retrieve Undelivered Messages When an Endpoint is Unavailable Error While Refreshing the Metadata for the ServiceNow Adapter Connection Error When the ServiceNow Endpoint is Configured as a Trigger