Table of Contents Table of Contents Title and Copyright Information Preface Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions 1 Understand the ServiceNow Adapter ServiceNow Adapter Capabilities Supported ServiceNow Plugins What Application Version Is Supported? About ServiceNow Adapter Use Cases Workflow to Create and Add an ServiceNow Adapter Connection to an Integration 2 Create a ServiceNow Adapter Connection Prerequisites for Creating a Connection Create a Connection Configure Connection Properties Configure Connection Security Test the Connection 3 Add the ServiceNow Adapter Connection to an Integration Basic Info Page Trigger Applications Page Trigger Fields Page Trigger Conditions Page Trigger Response Page Invoke Action Page Invoke Operations Page Invoke Extended Query Page Summary Page 4 Post-Activation Steps Invoke an Integration from ServiceNow Configure Basic Authentication Configure Username Password Policy 5 Troubleshoot the ServiceNow Adapter Request from ServiceNow is Not Delivered to an Oracle Integration Instance Retrieve Undelivered Messages When an Endpoint is Unavailable Error While Refreshing the Metadata for the ServiceNow Adapter Connection