21 Troubleshoot Excel Workbooks

If you experience issues with Oracle Visual Builder Add-in for Excel, complete the first steps before proceeding to the relevant troubleshooting topics in this chapter.

First Steps

  1. Upgrade to the latest version of the add-in and retry the scenario.
  2. Make sure you're on a supported platform.
  3. Focus on a single issue, generally the first or earliest one in the steps.
  4. Identify clear steps and a problem statement.
  5. Review the known issues in the documentation for the features being used.
  6. Apply available Microsoft updates for Windows and Excel.

    Note:

    For more information about Excel, see Excel specifications and limits.
  7. Close all workbooks, exit Excel, and try again with simple steps.

Problem Types

Determine the problem type before choosing the next steps: