Search for a Message Base

Message bases are text strings that appear on the administration interface, the customer portal, and in email messages and notifications. Runtime selectable filters let you define which message bases display on the content pane. You can search by interface, category folder, message base name, default text and custom text values.

By customizing message bases with the Message Bases editor, you can change the descriptive text within your application. Message bases also provide international language support and let you change the text to accommodate regional dialects.

The first time you open the Message Bases editor, you must perform a search. Because settings are categorized as interface specific, the message bases Search window lets you specify what type of message base you want to see.

After you open the Message Bases editor, you can click a message base link and locate the file in the list that appears in the left column. If you do not know the location of the message base you want to edit, you can run a report of the message bases to find the one you want to edit. The report displays each message base label, organized by location, along with the message associated with each label.

1. Click Configuration on the navigation pane.
2. Expand Site Configuration, and then, double-click Message Bases.
   The Search window opens. (The Message Bases editor also opens but is inactive at this point.)

   You have several options on the Search window. You can:

   • Use the search fields to filter the message bases that are returned on the editor.
   • Accept all default filters by simply clicking Search to return every message base on the site to which you are logged in.
   • Click Cancel to bypass the window and search using the buttons on the ribbon or the search fields on the top of the editor.
   • Customize the filters and save them as your defaults by selecting Save as Default Values from the Settings drop-down list before clicking Search. The next time you access message bases from your configuration list, the Search window does not open because the system remembers your defaults. Instead, the Message Bases editor opens with your previously filtered search results.
   • Design the layout of your Search window by selecting Enter Search Design Mode from the Settings drop-down list.

   As you configure your application, you will likely use a combination of these options depending on the message bases you want to access. However, for the purpose of this procedure, we show you how to customize your search results using the filters on the Search window.

3. Select the filters, sort options, and record limit to display on the editor.
   Tip: If you use the search default settings, every message base on the site you are logged in to will be returned. If you have a large site, you may want to consider narrowing your search to return only the message bases you need to see. One way to do this is to filter the message bases by category folder. If you know the main folder in which the message bases you want to see are located, select only that folder from the Folders field.

   Search Window

   Field	Description
   Filters	This section displays the runtime selectable filters. If a filter displays a menu list, you can select all options in the list by selecting the Select All check box, or you can clear all options in the list by clearing the Select All check box.
   Message Base	Select the check boxes next to the interfaces for which you want to display message bases. Select All—Displays all message bases. Logged In—Displays only message bases for the interface you are logged in to. (Default) <interface name>—Displays only message bases that apply to the selected interface.
   Folders	Select the folders that contain the message bases you want to display.
   Key	Enter the name of a specific message base in this field. This field is not case sensitive. You can also enter just the first few letters and append either the percentage sign (%) or an asterisk (*) to serve as a wildcard. All message bases that begin with the letters you type will be returned.
   Text	Enter message base default text (or a portion of the default text) to return message bases with a value that matches the text you type. This field is not case sensitive and accepts blank spaces.
   Custom Text	Enter message base customized text (or a portion of the text) to return message bases with a value that matches the text you type. This field is not case sensitive and accepts blank spaces.
   Limit and Order	This section lets you limit the number of rows returned and how the output should be sorted.
   Limit To	This check box, selected by default, limits the number of rows returned. Limiting the records returned prevents more records being returned than can be easily viewed or printed.
   Rows	Enter the number of rows to be returned. The default value of 10,000 is the maximum number of rows that can be returned per page.
   Per Page	Select this check box to change the number entered in the Rows text box from a hard limit on the total number of rows returned to a limit on the number of rows returned on each page. This is automatically selected when you select Limit To.
   Order By	Click the current sort order next to the Order By field to select different sort options. The default sort order displays with the primary sort field listed first, followed by any subsequent sort fields. The direction each sort field is ordered in is also indicated (Asc for ascending order and Desc for descending order). See Change Sort Order Using the Ribbon and Change Sort Order Using Column Headers.
   Settings	This drop-down list gives you options to design and then save your Search window layout. It also lets you set, restore, and reset your default filter values.
   Enter Search Design Mode	Select this option to design the layout of your Search window. See Overview of the Search Window.
   Set as Default Layout	Select this option to save your search layout as the default.
   Restore Default Layout	Select this option to reset your search layout to the system default.
   Save as Default Values	Select this option to save the filter values you select to the local settings on your workstation. These saved values are used as the defaults the next time you search and are logged in with the same staff account. Saving your search filters bypasses the Search window and automatically opens the Message Bases editor to display your previously filtered search results. Note: The default values are overwritten if you select different values and click this button again. If the search criteria is later edited to change filters, the default filter values stored in your local settings are ignored.
   Restore Default Values	Select this option to restore the search values to the default search values. This deletes saved search values from your local settings. This button is disabled if the current search parameters were not populated from your local settings. See Change Your Personal Settings.
   Reset Values	Select this option to reset the search parameter values to the default values that were populated when the editor opened. Clicking this button also resets the Search window to the default size if it has been resized.

4. Click Search.

Results:

Your search results display on the content pane.

Notice that each page is a clickable number across the top of the content pane. The number of folders that displays depends on which page you view and which settings display. By default, the system displays, at most, 10,000 message bases per page with the folders that the text values are contained in displayed on the left.