Overview of setting up Fusion Service for DCS
Here's a list of the steps required to set up Fusion Service for Digital Customer Service.
- Enable Digital Customer Service
- Configure a user category for proxy users
- Create the proxy users
- Set profile options for Self-Service Optimization
- Set the Oracle Identity Cloud Service endpoint
- Configure the client ID and client secret
- Create groups in Fusion Service
- Manage the proxy user configuration data
- Set proxy user credentials
- Validate Self-Service Optimization setup