Oracle Fusion Service
Help Desk
Featuring Oracle’s next generation, modern design, Help Desk reimagines traditional employee support into a tool that helps employees, contingent workers, and agents work at a higher velocity, more efficiently, and with greater focus. It can be used for any type of support, such as Human Resources, Maintenance Requests, ERP, Sales, or Facilities.
Need more help? Ask a question on Customer Connect.
Playbooks
- How do I get started with Help Desk?
- View all Fusion Service Playbooks here
Frequently Asked Questions
- What are the profile options for Help Desk?
- How do I configure profile options for inbound and outbound email in Help Desk?
- How do I configure email for Help Desk?
- Where do I find more information about and resources for Help Desk analytics?
- Where can I get more information about routing and queues for Help Desk?
- View all Q&A here
