Oracle Fusion Service
Get Started with Digital Customer Service
Oracle Digital Customer Service makes it easy for customers to interact directly with service teams and improves the self-service experience, providing customers with contextual advice and recommendations across the channels they prefer to use. Provide 24/7 access to purchase history, product details, service requests, knowledge articles, and subscription information. Enable customers to quickly find answers, chat or talk to an agent or digital assistant, and schedule on-site service.
Need more help? Ask a question on Customer Connect.
Playbooks
- How do I enable Digital Customer Service?
- How do I implement Embedded Service?
- How do I set up Digital Assistant as an Agent?
- View all Fusion Service Playbooks here
Demos and Tutorials
Digital Customer Service Questions and Answers
