Configuring the welcome message

Important: The Oracle Eloqua WeChat app has been removed from the Oracle Cloud Marketplace and is no longer available for download. For customers with the app enabled, the app will remain active in its current form until December 1, 2022, after which the app will be sunset and no longer be available for use.

When a user scans your QR code to follow your WeChat official account, a welcome message is displayed. You can configure a welcome message in the WeChat platform and you can configure a welcome message in the Eloqua-WeChat Integrator app that includes a link to a registration landing page. Your Eloqua-WeChat Integrator app welcome can be a plain text or a rich media message.

You can design a registration landing page that can receive followers' WeChat public information and then include its URL in your welcome message. If you select the welcome message's Track option and a follower clicks the link, an Eloqua landing page is displayed and the follower’s WeChat public info automatically populates the registration form.

New followers will receive welcome messages from both the WeChat platform and Eloqua unless you disable one of them. To avoid sending Eloqua-WeChat Integrator app welcome messages for a specific QR code, disable its Welcome Message Sending option.

To configure the welcome message:

  1. In Eloqua, click the cloud menu An image of the Cloud Menu icon, which is represented by a gray cloud. icon on the right hand side to expand it. This menu is located on the My Eloqua dashboard, landing page editor, email editor, and campaign canvas.
  2. From the Apps list, click WeChat Message Gallery.

    An image of the cloud menu where you can access the WeChat Message Gallery.

  3. In the upper-right corner, click the user profile icon Image of the user profile icon in the upper-right corner of the Eloqua-WeChat Integrator page and select a WeChat account from the list.
  4. Click Welcome Message.

    An image of the Welcome Message menu location.

  5. Click + Edit.

    An image of the Edit button on the Welcome Message editor.

  6. Click the switch to enable the welcome message.

    An image of the enable button.

  7. In the Content Type section, select one of the following and then configure it.
    • Text message: Input your message body in text area. To insert a link, click An image of the insert hyperlink icon. and enter the display text and URL for your landing page.
      Click Track to populate WeChat public information of followers as query string parameters in the URL of the link (this delivers the WeChat public information to the landing page, so only send it if the page is intended to receive it).
      Click OK.

      An image of a text message with a url.

    • Rich media message: Select an existing rich media message.

      An image of the Welcome Message editor with Rich Media selected.

  8. Click Save.

Your message will be sent to new users once they follow your WeChat official account.

Learn more

Eloqua-WeChat Integrator app

Managing WeChat menus

Oracle Eloqua AppCloud apps