Connecting OpenAir Mobile to Your OpenAir Account

Note:

Use the following procedure if you normally access OpenAir using the OpenAir sign-in page.

Otherwise, if you normally go to a single sign-on page first, then launch OpenAir from the single sign-on portal without needing to enter any credential details on the OpenAir sign-in page, see Connecting OpenAir Mobile to Your OpenAir Account Using IdP-initiated Single Sign-On.

You can use the following steps to connect to your company's OpenAir account:

If you launch OpenAir Mobile for the first time.
If you want to connect OpenAir Mobile to a different OpenAir account or to switch user.

You need to sign in to OpenAir using your usual sign-in method and credentials to authorize OpenAir Mobile to connect and exchange information with OpenAir. You will only need to sign in again if:

You have not used OpenAir Mobile for a long time.
After you disconnect OpenAir Mobile from OpenAir manually.
After you or an account administrator revoke the authorization in OpenAir.
If the IP Restriction feature is enabled in OpenAir, the IP address of your device is not authorized to access your company' OpenAir account. Your company may require that your device is connected to your company's physical network or VPN, for example.

Important:

On Android devices, set one of the following browsers as your default browser before you connect OpenAir Mobile to your OpenAir account. Note the additional requirements for each browser, where applicable.

Samsung Internet Browser
Google Chrome (normal browsing mode only — Incognito browsing is not supported).
Firefox (make sure Firefox is not set to open links in native apps)
Edge ( normal browsing mode only - InPrivate browsing mode is not supported).

To connect OpenAir Mobile to your company's OpenAir account:

Tap the OpenAir Mobile icon to launch the app.
- If you are launching the app for the first time, the Legal Terms screen appears. Read the legal terms and then tap Confirm. The Account Settings screen appears.
- Otherwise, the dashboard appears. To connect to a different OpenAir account or as a different user, disconnect OpenAir Mobile from OpenAir first. See Disconnecting OpenAir Mobile from your OpenAir Account.
Select an account type and enter your company ID.
Tap Connect. A dialog appears.

Note:
By tapping Connect, you understand and agree that the use of Oracle's application is subject to the Oracle.com Terms of Use. Additional details regarding Oracle’s collection and use of your personal information, including information about access, retention, rectification, deletion, security, cross-border transfers and other topics, is available in the Oracle Privacy Policy.
Tap Continue. A version of the OpenAir sign-in page adapted for mobile appears.
Do one of the following:
- To sign in using your OpenAir password tap the Password tab, and enter your OpenAir Company ID, User ID and Password and tap Log in.
  
  Note:
  Your company may restrict access to your OpenAir account depending on the IP address of your device. Your company may require that your device is connected to your company's Wi-Fi network or VPN, for example, for OpenAir Mobile to connect or stay connected with your OpenAir account.
- To sign in using service provider, initiated single sign-on tap the Single Sign-On tab, enter your Company ID and tap Log in. Your single sign-on page appears. Enter your SSO credentials.
Note:
Tap the Remember me toggle to save the Company ID and the User ID on your device and fill them automatically the next time you want to sign in. You can use Touch ID and Face ID (iPhone) or Fingerprint and Face Authentication (Android) to sign in if enabled on your device, and supported by your mobile browser.

If this is the first time you launch OpenAir Mobile, the initial data synchronization starts automatically. Let the synchronization complete. See Synchronizing OpenAir Mobile with OpenAir.

If you are connecting to a different OpenAir account or as a different user, a confirmation dialog appears. Tap OK to continue. OpenAir Mobile will erase the data stored on your device and download all the relevant data from your company's OpenAir account again.

If you made any changes since the last synchronization, another confirmation dialog appears. Tap Yes to discard changes and connect OpenAir Mobile using different connection settings. These changes will be lost. See Synchronizing OpenAir Mobile with OpenAir.

To connect OpenAir Mobile to your company's OpenAir account:

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